Fulfilment assistant

JR United Kingdom; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A growing brand in London is seeking a Logistics and Fulfilment Assistant to join their team. This hands-on role involves picking, packing, and shipping customer orders with precision and care. Ideal candidates will have a strong eye for detail, a can-do attitude, and experience in fulfilment or retail. Join a passionate team and contribute to delivering exceptional customer experiences.

Qualifications

• Minimum 1 year of experience in a fulfilment or stock-related role.
• Experience using Shopify and Google spreadsheets.
• Familiarity with working in small teams or start-up environments.

Responsibilities

• Pick and pack customer orders with precision and care.
• Quality check items before dispatch and upon stock receipt.
• Assist with stock handling, including counts and inventory organisation.

Skills

Attention to detail

Communication

Organisational skills

Time management

Multitasking

Tools

Shopify

Google spreadsheets

Job description

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Job Title: Logistics and Fulfilment Assistant

Location: Hoxton, London

Start Date: Monday 26th May

About the role:

We’re looking for a reliable and detail-oriented Fulfilment Assistant to join our studio team in Hoxton. In this hands-on role, you’ll be responsible for ensuring our customer orders are picked, packed, and shipped with speed, accuracy, and care. You'll play a vital role in upholding our high standards of presentation and customer experience.

We’re seeking someone who thrives in a fast-paced environment, has exceptional attention to detail, and brings a positive, can-do attitude to every task. If you're organised, proactive, and take pride in your work, this is a great opportunity to be part of a small, passionate team and contribute to a growing brand.

Key responsibilities:

• Pick and pack customer orders with precision, care, and attention to detail
• Assemble, label, and prepare shipping boxes according to brand standards
• Quality check items before dispatch and upon stock receipt to ensure they meet brand expectations
• Process and organise customer returns
• Assist with stock handling, including counts and inventory organisation
• Maintain a clean and efficient workspace
• Support general fulfilment and studio tasks as needed

Basic sewing skills are a bonus but not essential.

What we're looking for:

• A strong eye for detail and pride in delivering high-quality work
• Reliable, punctual, and hands-on with a can-do attitude
• Comfortable working on your feet and handling packages
• Ability to stay calm and focused under pressure
• A team player with excellent communication and organisational skills
• Fast learner with the ability to adapt quickly to new tasks
• Experience in fulfilment, retail, or similar roles is preferred

Qualifications & Experience:

• Minimum 1 year of experience in a fulfilment or stock-related role
• Experience using Shopify and Google spreadsheets
• Previous experience with stock handling and inventory management
• Familiarity with working in small teams or start-up environments
• Basic sewing skills (advantageous)
• A genuine interest in Khanum and a passion for delivering exceptional customer experiences

Skills & Attributes:

• Excellent time management and multitasking skills
• Calm and efficient in busy environments
• Collaborative and proactive in taking initiative
• Confident in using fulfilment software and standard office tools