Fulfilment Administrator

P Louise; Stockport; On-site; GBP 26,000 - 34,000; Full time

Job summary

P.Louise is seeking a Fulfillment Administrator to act as the day-to-day link between the company and its 3PL partners in Stockport. You will monitor performance against SLAs, resolve despatch issues, and provide clear management reports on fulfilment performance and trends.

You will work with Customer Services and other teams to ensure swift problem resolution, maintain data accuracy, and drive improvements to reduce repeats of issues.

Qualifications

• Experience in fulfilment, logistics, warehouse or ecommerce operations administration.
• Experience working with a 3PL against agreed service levels or KPIs.
• Confident Excel user (filters, lookups, pivot tables) for building and maintaining reports.
• Experience resolving customer order or delivery issues alongside a customer service team.
• Experience with Shopify or a warehouse management system / 3PL portal.
• Background in beauty, cosmetics or fast-paced direct-to-consumer retail.
• Exposure to multi-channel fulfilment (web, marketplaces, retail).

Responsibilities

• Act as the main day-to-day contact for our 3PL partners, monitoring performance against SLAs and following up where targets are missed.
• Produce accurate daily, weekly and monthly reports on fulfilment performance and trends, presenting findings to management.
• Identify and elevate operational issues with the facts, impact and next steps, tracking them through to resolution.
• Investigate and resolve despatch issues with relevant teams (late, missing, damaged or incorrect orders).
• Maintain records of incidents, root causes and agreed actions, driving process improvements.
• Support stock and order visibility across 3PL portals and internal systems, flagging discrepancies.

Skills

3PL experience

SLA/KPI management

Excel (filters, lookups, pivot tables)

Issue resolution with customer service

Shopify or WMS portal experience

Beauty/cosmetics or fast-paced D2C背景

Multi-channel fulfilment exposure

Tools

Shopify

Warehouse Management System (WMS)

Job description

Every P.Louise order is a promise to a customer, and a lot of these orders are now picked, packed and despatched by our third-party logistics (3PL) partners. The Fulfilment Administrator is the person who makes sure those partners deliver on that promise.

You'll be the day-to-day link between P.Louise and our 3PLs, keeping a close eye on service levels, spotting problems early, and working with Customer Services and other teams to put things right quickly. You'll give management a clear, regular picture of how fulfilment is performing and where it needs attention.

Twelve months in, success looks like this: our 3PL partners consistently hit their SLAs, despatch issues are resolved quickly and don't repeat, and management trusts your reporting as the single view of fulfilment performance.

Key responsibilities

• 3PL partner management: Act as the main day-to-day contact for our 3PL partners, monitoring performance against agreed SLAs (despatch times, order accuracy, stock availability, returns processing) and following up promptly where targets are missed.
• Performance reporting: Produce accurate daily, weekly and monthly reports on fulfilment performance, SLA compliance, backlogs and key trends, and present findings clearly to management.
• Raising issues and concerns: Identify and elevate operational issues, risks and concerns early, with the facts, the impact and a recommended next step, and track them through to resolution.
• Resolving despatch issues: Work with Customer Services, Ecommerce, Warehouse and Finance to investigate and resolve despatch issues, including late, missing, damaged or incorrect orders.
• Root cause and improvement: Keep clear records of incidents, root causes and agreed actions, and help drive process improvements that stop the same problems recurring.
• Data accuracy: Support stock and order visibility across 3PL portals and internal systems, flagging discrepancies between what's expected and what's shipped.

What we're looking for

• Experience in a fulfilment, logistics, warehouse or ecommerce operations administration role.
• Experience working with a 3PL or external supplier against agreed service levels or KPIs.
• Confident Excel user (filters, lookups, pivot tables) for building and maintaining reports.
• Experience resolving customer order or delivery issues alongside a customer service team.
• Experience with Shopify or a warehouse management system / 3PL client portal.
• Background in beauty, cosmetics or fast-paced direct-to-consumer retail.
• Exposure to multi-channel fulfilment (web, marketplaces such as TikTok Shop, retail stores).

Skills and attributes

• Highly organised, with strong attention to detail and the ability to manage several issues at once.
• Clear, confident communicator who can challenge partners professionally and hold them to account.
• Proactive: raises problems early rather than waiting for them to elevate.
• Calm under pressure, particularly during peak trading and promotional periods.