3PL Fulfilment Performance Coordinator

P Louise; Stockport; On-site; GBP 26,000 - 34,000; Full time

Job summary

P.Louise is seeking a Fulfillment Administrator to act as the day-to-day link between the company and its 3PL partners in Stockport. You will monitor performance against SLAs, resolve despatch issues, and provide clear management reports on fulfilment performance and trends.

You will work with Customer Services and other teams to ensure swift problem resolution, maintain data accuracy, and drive improvements to reduce repeats of issues.

Qualifications

• Experience in fulfilment, logistics, warehouse or ecommerce operations administration.
• Experience working with a 3PL against agreed service levels or KPIs.
• Confident Excel user (filters, lookups, pivot tables) for building and maintaining reports.
• Experience resolving customer order or delivery issues alongside a customer service team.
• Experience with Shopify or a warehouse management system / 3PL portal.
• Background in beauty, cosmetics or fast-paced direct-to-consumer retail.
• Exposure to multi-channel fulfilment (web, marketplaces, retail).

Responsibilities

• Act as the main day-to-day contact for our 3PL partners, monitoring performance against SLAs and following up where targets are missed.
• Produce accurate daily, weekly and monthly reports on fulfilment performance and trends, presenting findings to management.
• Identify and elevate operational issues with the facts, impact and next steps, tracking them through to resolution.
• Investigate and resolve despatch issues with relevant teams (late, missing, damaged or incorrect orders).
• Maintain records of incidents, root causes and agreed actions, driving process improvements.
• Support stock and order visibility across 3PL portals and internal systems, flagging discrepancies.

Skills

3PL experience

SLA/KPI management

Excel (filters, lookups, pivot tables)

Issue resolution with customer service

Shopify or WMS portal experience

Beauty/cosmetics or fast-paced D2C背景

Multi-channel fulfilment exposure

Tools

Shopify

Warehouse Management System (WMS)

Job description

P.Louise is seeking a Fulfillment Administrator to act as the day-to-day link between the company and its 3PL partners in Stockport. You will monitor performance against SLAs, resolve despatch issues, and provide clear management reports on fulfilment performance and trends.

You will work with Customer Services and other teams to ensure swift problem resolution, maintain data accuracy, and drive improvements to reduce repeats of issues.