Fulfillment Technology Analyst, Derby DC (f/m/x)

HelloFresh; East Midlands; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

70% off HelloFresh or Green Chef boxes

Company pension scheme

Gym/Wellbeing membership

Bupa private medical insurance

Mental health support

Nursery support scheme

Cycle to work scheme

Group Life Assurance

Job summary

HelloFresh is seeking a WMS-focused analyst in Derby to drive ongoing implementation and maintenance of Infios (Körber/HighJump) Warehouse Advantage, while supporting the Dematic Matflo legacy system during deprecation. You’ll be part of a global network supporting HelloFresh sites.

The role requires hands-on WMS experience, SQL and reporting skills, and a collaborative, flexible approach to 24/7 operations across time zones. Derby-based with a global perimeter.

Qualifications

• WMS experience in RF-based distribution, manufacturing or e-commerce fulfilment.
• Proficiency in SQL, Excel/Sheets, data gathering and custom report creation.
• Fluency in English enabling collaboration with global teams.
• Strong operational and technical problem-solving abilities.
• A collaborative, hands-on mindset with attention to detail.

Responsibilities

• Support all areas of the WMS application for assigned facilities.
• Act as super user and level one end-user support for issues.
• Configure system settings based on operations needs.
• Lead end-user training and SOP documentation tasks.
• Manage user profiles and security per roles.
• Contribute to requirements and technical design for enhancements.
• Coordinate QC/integration/UAT activities with global colleagues.
• Collaborate with global WMS tech to troubleshoot integrations.

Skills

WMS support

SQL

Excel/Sheets

Data gathering

Reporting

English fluency

Tools

Infios (Körber/HighJump) Warehouse Advantage

DAI/ Dematic Matflo

Job description

The role Reporting into our global warehouse technology team, this position will drive the continued implementation and ongoing maintenance/ support of our strategic warehouse management system: Infios (Körber/HighJump) Warehouse Advantage platform. It will also sustain and support the current legacy implementation of a Dematic Matflo application until its deprecation and transition to the strategic product. This position will be based in our facility in Derby, UK, but with a wider Global perimeter as part of a network of analysts supporting WMS across all HelloFresh Group sites.

The role Reporting into our global warehouse technology team, this position will drive the continued implementation and ongoing maintenance/ support of our strategic warehouse management system: Infios (Körber/HighJump) Warehouse Advantage platform. It will also sustain and support the current legacy implementation of a Dematic Matflo application until its deprecation and transition to the strategic product. This position will be based in our facility in Derby, UK, but with a wider Global perimeter as part of a network of analysts supporting WMS across all HelloFresh Group sites. Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What You’ll Do

• Support all areas of the HelloFresh warehouse management system (WMS) application [Infios (Körber/HighJump) Warehouse Advantage and DAI/Dematic WMS (Matflo)] for assigned facilities including:
  • Acting as super user and level one support for the warehouse end-user community in supporting any technical or functional issues
  • Managing system configuration based on operations team direction
  • Facilitating end user training where needed and assisting in System Standard Operating Procedure (SOP) documentation
  • Overseeing user menu profile and security setup for the application based on operations functional roles
  • Participating in requirements definition and technical design of any HelloFresh driven product enhancements to the application with either the vendor or our consulting partners
  • Coordinating and executing all required QC/ integration/ user acceptance testing activities in support of the application with fellow colleagues based in other geographies
  • Working with other global WMS technology colleagues in trouble shooting or managing changes to WMS integrations to other platforms
• Represent the Global WMS Technology team area as needed with any cross functional initiatives and working with colleagues in operations, automation, procurement, or upstream enterprise technology
• Understand all available Global WMS Technology team reporting tools and create reports that enable improved operation visibility and performance
• Help maintain the deployment, support and service coordination for associated hardware devices like RF scanners, tablets and workstations
• Coordinate with a regional infrastructure manager to help support local network services as needed

What You’ll Bring

• WMS Support Experience: 1+ years of experience supporting a WMS in RF-based distribution, manufacturing, or e-commerce fulfillment [Infios (Körber/HighJump)] Warehouse Advantage or DAI/Dematic WMS (Matflo) a plus).
• Technical & Analytical Skills: Proficiency in SQL, Excel/Google Sheets, data gathering, and custom report creation.
• Effective Communication: Fluency in English, enabling effective collaboration with both local and global teams.
• Process & Problem-Solving Mindset: A strong operational and technical aptitude with the ability to analyze and improve workflows.
• Team-Oriented Approach: A collaborative mindset with a "roll up your sleeves" attitude, comfortable working across all levels of an organization.
• Attention to Detail & Adaptability: The ability to multitask, prioritize, and maintain accuracy in a fast-paced environment.
• Flexibility & Mobility: Willingness to adjust work hours for 24/7 operations across different time zones, participate in paid off-hours on-call rotations, and travel as needed for projects or team collaboration.

What We Offer

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.

• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym/Wellbeing membership
• Bupa private medical insurance (including dental & family cover options)
• Mental health first aiders and an employee assistance programme
• Nursery support scheme
• Cycle to work scheme
• Group Life Assurance

To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.

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