Fulfillment and Customer Care Manager

Millbrook Healthcare; North Kesteven; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

25 days holiday (plus bank holidays, +

Pension scheme with enhanced salarySac

4x Life assurance (death in service)

Staff benefit scheme - exclusive perks

Job summary

Millbrook Healthcare Group in Northamptonshire is seeking a Fulfilment & Customer Care Manager to lead operational, customer service and logistics teams, delivering an exceptional service for customers and service users in partnership with the NHS.

You will use data and performance insights to drive continuous improvement, develop colleagues, and uphold CARES values while maintaining strong internal and external relationships.

Qualifications

• Proven experience in a senior management/leadership role, healthcare experience advantageous.
• Experience managing operational, customer service, logistics or fulfilment teams.
• Strong analytical and problem-solving capabilities.
• Ability to build and maintain strong relationships both internally and externally.
• Experience using CRM, ERP, or workforce management tools.
• Ambition to drive improvements and lead people development.

Responsibilities

• Deliver exceptional service for customers and service users.
• Use data and performance insights to drive continuous improvement.
• Support and develop colleagues and leaders.
• Collaborate with NHS partners and internal teams to shape service delivery.

Skills

Senior leadership

Operational management

Customer service

Logistics

Analytics

Relationships

CRM/ERP systems

Leadership

Multitasking under pressure

Tools

CRM systems

ERP systems

Workforce management tools

Job description

We are currently looking for a Fulfilment and customer care manager to join our Northamptonshire CES Service Centre.

Millbrook Healthcare Group work in partnership with the NHS to supply the necessary equipment and aids to support people in their day-to-day life. This contract and service provides the supply as well as ongoing maintenance and repair of community healthcare equipment for our service users across Northamptonshire.

As the Fulfilment & Customer Care Manager, you will be focused on delivering an exceptional service for customers and service users. Working closely with NHS partners and internal teams, you will use data and performance insights to drive continuous improvement, enhance customer experience, and ensure service standards are consistently achieved. A strong communicator with excellent relationship-building skills, you will support and develop colleagues while helping to shape the future success of the service., Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone's job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values 'CARES' remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You'll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users' lives

Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subjected to a DBS disclosure and Social Media screening.

Proven experience of working within a senior management/leadership role, healthcare experience would be advantageous

• Proven experience managing operational, customer service, logistics, or fulfilment teams
• Commercially astute
• Strong analytical and problem-solving capabilities
• Ability to build and maintain strong relationships both internally and externally
• Experience using systems such as CRM, ERP, or workforce management tools
• Relentless self-motivation and drive to make improvements and efficiencies
• A passion for people development and first class leadership skills
• Ability to multitask and keep others on track whilst under pressure

We spoke earlier about our CARES values. We are very proud of these and we would love to tell you a little more….

Salary of up to £40k to £45k per annum

• 25 days holiday (plus bank holidays, plus optional 5 unpaid days)
• Pension scheme with enhanced salary sacrifice option and 5% employer contribution.
• 4x Life assurance (death in service benefit)
• Staff benefit scheme - access to over 200 exclusive perks and discounts from leading retailers, leisure outlets and more!