FTC Part-Time Retail Greeter

Leapfrog Limited; United Kingdom; On-site; GBP 12,000 - 18,000; Part time

Job summary

Lepfrog Limited is seeking a friendly Retail Greeter for in-store duties in the United Kingdom. The role is 25 hours per week on a temporary basis through December, with Saturdays required.

You will be the first contact for customers, guiding enquiries to the right sales or support colleagues and helping maintain a positive brand experience. You will welcome customers, assist with mobile and residential product questions, manage wait times, and uphold high standards of customer care while

Qualifications

• The ideal candidate will have previous sales or customer-facing experience.
• You'll be friendly, confident and an excellent verbal communicator.
• Ability to remain professional in difficult situations and help customers.

Responsibilities

• Welcome customers in a friendly, confident and professional manner.
• Manage the customer waiting list and direct to appropriate sales or support colleagues.
• Inform customers of expected waiting times.
• Assist with enquiries relating to mobile and residential products and services.
• Provide clear information to help customers make informed decisions.
• Handle face-to-face, and when required, telephone or email inquiries.
• Help resolve customer queries and complaints efficiently.
• Develop knowledge of products, services and retail systems.
• Maintain high standards of customer care and represent the brand.
• Follow regulatory, data protection, security and health & safety requirements.

Skills

Customer service

Communication skills

Teamwork

Tech-savvy

Face-to-face sales

Tools

Microsoft Office

Job description

If you're confident, approachable and enjoy helping customers, this temporary Retail Greeter opportunity could be a great fit. You'll be the first point of contact for customers visiting the store, helping manage enquiries and ensuring they're directed to the right sales or support colleague. The role is 25 hours per week until the end of December, with Saturday working required.

Duties for this role include, but are not limited to:

• Welcome customers in a friendly, confident and professional manner.
• Manage the customer waiting list and ensure customers are directed to the appropriate sales or support colleague.
• Keep customers informed of expected waiting times.
• Support enquiries relating to mobile and residential products and services.
• Provide clear and accurate information to help customers make informed decisions.
• Assist customers face-to-face and, where required, by telephone or email.
• Help resolve customer queries and complaints efficiently.
• Develop knowledge of relevant products, services and retail systems.
• Maintain high standards of customer care and represent the company brand professionally.
• Follow relevant regulatory, data protection, security and health & safety requirements.

Skills / Qualifications

The ideal candidate will have previous sales or customer-facing experience and a genuine passion for putting the customer first. You'll be friendly, confident and an excellent verbal communicator, with the ability to put customers at ease and remain professional when dealing with difficult situations. An enthusiasm for new and mobile technology is important, alongside accuracy, good presentation and the ability to work effectively both independently and as part of a team. Microsoft Office skills and previous exposure to a modern retail environment would be advantageous. The role is 25 hours per week on a temporary basis until 31 December 2026, with Saturday working required.