Customer Experience Ambassador — Temporary Retail

Leapfrog Limited; United Kingdom; Presencial; GBP 12 000 - 18 000; Tempo parcial

Resumo da oferta

Lepfrog Limited is seeking a friendly Retail Greeter for in-store duties in the United Kingdom. The role is 25 hours per week on a temporary basis through December, with Saturdays required.

You will be the first contact for customers, guiding enquiries to the right sales or support colleagues and helping maintain a positive brand experience. You will welcome customers, assist with mobile and residential product questions, manage wait times, and uphold high standards of customer care while

Qualificações

• The ideal candidate will have previous sales or customer-facing experience.
• You'll be friendly, confident and an excellent verbal communicator.
• Ability to remain professional in difficult situations and help customers.

Responsabilidades

• Welcome customers in a friendly, confident and professional manner.
• Manage the customer waiting list and direct to appropriate sales or support colleagues.
• Inform customers of expected waiting times.
• Assist with enquiries relating to mobile and residential products and services.
• Provide clear information to help customers make informed decisions.
• Handle face-to-face, and when required, telephone or email inquiries.
• Help resolve customer queries and complaints efficiently.
• Develop knowledge of products, services and retail systems.
• Maintain high standards of customer care and represent the brand.
• Follow regulatory, data protection, security and health & safety requirements.

Conhecimentos

Customer service

Communication skills

Teamwork

Tech-savvy

Face-to-face sales

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Lepfrog Limited is seeking a friendly Retail Greeter for in-store duties in the United Kingdom. The role is 25 hours per week on a temporary basis through December, with Saturdays required.

You will be the first contact for customers, guiding enquiries to the right sales or support colleagues and helping maintain a positive brand experience. You will welcome customers, assist with mobile and residential product questions, manage wait times, and uphold high standards of customer care while