Frozen Foods Customer-Experience Specialist

The Range; Hexham; On-site; GBP 19,000 - 23,000; Full time

Job summary

The Range is seeking a customer-focused Retail Assistant to join our fast-paced store team. You will deliver friendly service at the till, help customers find products, and contribute to a positive shopping experience.

You will stay flexible, assisting other departments as needed and ensuring stock is well-presented and correctly priced. Previous experience with frozen foods is preferred, and a can-do attitude is essential for success.

Qualifications

• Must enjoy a fast-paced retail environment and deliver excellent customer service.
• Willing to engage with customers and help them find ideal products.
• Be flexible and ready to support other areas of the store as needed.
• Previous experience working with frozen food is preferred.

Responsibilities

• Actively promote bestselling lines and key products.
• Ensure stock is available across all ranges.
• Ensure smooth transition of range changes to minimise disruption.
• Ensure the department is correctly priced across all products.
• Ensure correct fill levels and temperatures in store.
• Adhere to shop floor processes, policies, and procedures.
• Adhere to reduced and waste processes.
• Maintain high standards of housekeeping.

Skills

Customer service

Flexible approach

Customer engagement

Job description

The Range is seeking a customer-focused Retail Assistant to join our fast-paced store team. You will deliver friendly service at the till, help customers find products, and contribute to a positive shopping experience.

You will stay flexible, assisting other departments as needed and ensuring stock is well-presented and correctly priced. Previous experience with frozen foods is preferred, and a can-do attitude is essential for success.