Frontline Tenancy & ASB Advisor

The Hyde Group; Chichester; Hybrid; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Excellent pension

Generous holiday allowance

Life assurance

Flexible benefits platform

Career development & learning support

Volunteering days

Job summary

The Hyde Group is recruiting for a Tenancy Management Advisor in Chichester. You will join our frontline Neighbourhoods & Tenancy Services team and deliver a responsive, customer-focused housing service from the office in Chichester.

We are looking for someone confident, organised and customer-focused, with experience in housing, ASB or frontline service environments. The role involves handling tenancy changes, risk assessments and collaboration with police and local authorities.

Qualifications

• Experience in ASB or tenancy management casework.
• Knowledge of housing law and safeguarding principles.
• Strong communication and ability to handle sensitive conversations.

Responsibilities

• Be the first point of contact for ASB and tenancy queries.
• Provide clear, accurate advice to customers.
• Support early intervention, including mediation.
• Manage case records using CRM systems.
• Support tenancy changes including joint-to-sole applications and bereavement cases.
• Investigate issues such as abandonment, illegal subletting and tenancy breaches.
• Carry out risk assessments and support case planning.
• Work with internal teams and external agencies including police and safeguarding partners.
• Ensure compliance with housing legislation, safeguarding, GDPR and policies.

Skills

ASB experience

Tenancy management

Housing law knowledge

Communication skills

Tools

CRM systems

Job description

The Hyde Group is recruiting for a Tenancy Management Advisor in Chichester. You will join our frontline Neighbourhoods & Tenancy Services team and deliver a responsive, customer-focused housing service from the office in Chichester.

We are looking for someone confident, organised and customer-focused, with experience in housing, ASB or frontline service environments. The role involves handling tenancy changes, risk assessments and collaboration with police and local authorities.