Hybrid Tenancy & Housing Advisor - Frontline Support

The Hyde Group; Chichester; Hybrid; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Excellent pension

Generous holiday allowance

Life assurance

Flexible benefits platform

Career development & learning support

Volunteering days

Job summary

The Hyde Group is hiring a Tenancy Housing Advisor in Chichester, with a mix of office-based and remote work (2 days in, 3 days remote). You'll join our Neighbourhoods & Tenancy Services team to provide responsive, customer-focused housing support and tenancy management.

You’ll handle ASB and tenancy queries, offer clear guidance, update CRM records, support early intervention and work with partner agencies to ensure compliance with housing legislation and safeguarding.

Qualifications

• Experience in ASB, tenancy management or housing-related casework.
• Knowledge of housing law, tenancy processes and safeguarding principles.
• Strong communication skills with the ability to manage sensitive conversations.

Responsibilities

• Act as the first point of contact for ASB and tenancy management queries.
• Provide clear, accurate advice and guidance to customers.
• Support early intervention approaches including mediation and prevention.
• Manage and update case records accurately using CRM systems.
• Support tenancy changes including joint-to-sole applications, household updates and bereavement cases.
• Investigate issues such as abandonment, illegal subletting and tenancy breaches.
• Carry out risk assessments and support case planning.
• Work collaboratively with internal teams and external agencies including police, local authorities and safeguarding partners.
• Ensure full compliance with housing legislation, safeguarding, GDPR and organisational policies.

Skills

ASB experience

tenancy management

housing knowledge

Tools

CRM systems

Job description

The Hyde Group is hiring a Tenancy Housing Advisor in Chichester, with a mix of office-based and remote work (2 days in, 3 days remote). You'll join our Neighbourhoods & Tenancy Services team to provide responsive, customer-focused housing support and tenancy management.

You’ll handle ASB and tenancy queries, offer clear guidance, update CRM records, support early intervention and work with partner agencies to ensure compliance with housing legislation and safeguarding.