Front Office Support Manager - Remote Transport Tech

Indra Group UK & Ireland; Redhill; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible/remote working options

Pension scheme

Private medical insurance

Life assurance

Learning and development

Employee assistance programs

Job summary

Indra Group UK & Ireland is seeking a Front Office Support Manager to lead the delivery of front office applications for a major public transport programme in the UK. The role covers L2/L3 support, incident management, and performance reporting across the contract.

You will collaborate with the client and internal teams to ensure system stability, drive continual improvements, and maintain high service levels, with emphasis on governance and operational excellence.

Qualifications

• Experience leading technical support teams (L2/L3) in transport or mission-critical environments.
• Strong understanding of front office systems and field-based devices like fare gates and validators.
• Experience in incident lifecycles including Major Incident management and RCA.
• Excellent communication and stakeholder management abilities.
• Ability to operate in contractually complex, high-assurance environments.

Responsibilities

• Provide leadership for the front office applications support across L2/L3.
• Oversee performance and availability of front office devices (validators, gates, retail devices).
• Act as the senior escalation point for front office incidents and coordinate resolution.
• Engage with the client on operational performance, incident trends, and governance.
• Provide regular reporting including dashboards, trends, risks and improvement opportunities.

Skills

Leadership

L2/L3 support

Incident management

Contract governance

Stakeholder management

Communication

Analytical thinking

Education

Engineering degree

Tools

Monitoring platforms

Incident management tooling

Ticketing systems

Performance reporting tools

Job description

Indra Group UK & Ireland is seeking a Front Office Support Manager to lead the delivery of front office applications for a major public transport programme in the UK. The role covers L2/L3 support, incident management, and performance reporting across the contract.

You will collaborate with the client and internal teams to ensure system stability, drive continual improvements, and maintain high service levels, with emphasis on governance and operational excellence.