Frontline Tech Support & Customer Success

Software of Excellence; Gillingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

Henry Schein One UK is seeking a customer-support professional to guide users through our Dentally SaaS platform. You will coach via phone and chat, empathise with users, and point them to self-serve resources to resolve queries. You will help customers maximise the software to improve patient care.

This role suits a proactive communicator who thrives in a fast-paced environment and enjoys solving problems with available documentation and team support.

Qualifications

• Strong communication and interpersonal skills.
• Ability to learn new software and explain it to customers.
• Comfortable in fast-paced, changing environments.

Responsibilities

• Coaching customers through queries related to the software via phone and chat.
• Empathetically addressing questions and providing reassurance.
• Encouraging self-serve support by sharing relevant documentation.
• Troubleshooting customer questions using available resources.
• Empowering customers to maximise use of the software for patient care.

Skills

Coaching customers

Empathy

Communication

Problem solving

Organised

Job description

Henry Schein One UK is seeking a customer-support professional to guide users through our Dentally SaaS platform. You will coach via phone and chat, empathise with users, and point them to self-serve resources to resolve queries. You will help customers maximise the software to improve patient care.

This role suits a proactive communicator who thrives in a fast-paced environment and enjoys solving problems with available documentation and team support.