Frontline Team Manager – Worcester Area

Marks and Spencer; Worcester; On-site; GBP 28,000 - 34,000; Full time

Job summary

Marks & Spencer is seeking a Team Manager in Food on the shop floor to lead a multi-skilled team and drive standout service and commercial results.

You’ll set the pace, coach colleagues, and uphold standards under pressure, with a focus on inclusion, safe operations and delivering five-star customer experiences. This role demands confident, people‑first leadership in a fast-moving retail environment.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness; able to use data and insight to drive results.
• Ability to coach, develop and performance-manage with clarity.
• Confident handling constructive conversations.
• Resilient and adaptable mindset to lead through change.
• Digital confidence and openness to new ways of working.
• Role model for great service, inclusion and M&S behaviour.
• Leaders who raise the bar, back their people and deliver results the right way.

Skills

Leading teams

Retail experience

Data-driven

Commercial awareness

Coaching

Performance management

Difficult conversations

Adaptable mindset

Digital confidence

Inclusion

Job description

Marks & Spencer is seeking a Team Manager in Food on the shop floor to lead a multi-skilled team and drive standout service and commercial results.

You’ll set the pace, coach colleagues, and uphold standards under pressure, with a focus on inclusion, safe operations and delivering five-star customer experiences. This role demands confident, people‑first leadership in a fast-moving retail environment.