Frontline Team Manager — Store Leadership & Service

Marks & Spencer Plc; Manchester; Remote; GBP 30,000 - 38,000; Full time

Job summary

Marks & Spencer Plc is seeking a Team Manager in Fashion, Home & Beauty to lead from the front on the shop floor. You’ll set the pace, raise standards, and inspire your team to deliver standout style, sharp service, and strong commercial results, even under pressure.

The role requires confident, people-first leadership in a fast-moving retail environment, with the ability to coach and performance-manage while embracing new ways of working.

Qualifications

• Proven experience leading teams in fast-paced retail.
• Strong commercial awareness using data/insight to drive results.
• Ability to coach, develop and performance-manage with clarity.
• Comfort with constructive conversations.
• Resilient, adaptable mindset to lead through change.
• Digital confidence and openness to new ways of working.
• Role-model for great service and inclusion at M&S.
• Leads by example and raises the bar in customer experience.

Responsibilities

• Lead from the front on the shop floor and set high standards.
• Inspire and develop a multi-skilled team to deliver great service.
• Drive strong commercial results through insight and pace.
• Maintain safety, availability, and operational excellence.
• Lead change with clear, empathetic leadership.

Skills

Team leadership

Retail experience

Data-driven

Customer focus

Coaching

Digital skills

Job description

Marks & Spencer Plc is seeking a Team Manager in Fashion, Home & Beauty to lead from the front on the shop floor. You’ll set the pace, raise standards, and inspire your team to deliver standout style, sharp service, and strong commercial results, even under pressure.

The role requires confident, people-first leadership in a fast-moving retail environment, with the ability to coach and performance-manage while embracing new ways of working.