Frontline Team Leader - Fashion, Home & Beauty

Marks and Spencer; Birmingham; On-site; GBP 26,000 - 32,000; Full time

Job summary

Marks & Spencer is seeking a Team Manager in Fashion, Home & Beauty to lead from the front on the shop floor and reshape our stores for the next generation of customers. You will drive bold decisions, set high standards, and motivate a multi-skilled team to deliver standout styling, outstanding service, and strong commercial results.

You’ll be a confident, people-first leader who thrives in fast-moving environments, embracing new ways of working and guiding your team through change while

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• The ability to coach, develop and performance-manage with clarity and empathy.
• Confidence having constructive, sometimes difficult conversations.
• A resilient, adaptable mindset with the energy to lead through change.
• Digital confidence and a willingness to embrace new ways of working.
• A natural role model for great service, inclusion and M&S behaviours.

Responsibilities

• Lead from the shop floor, setting the pace and standards for the team.
• Inspire and develop a multiskilled team to deliver standout service and commercial results.
• Use data and insight to inform trading decisions and improve store performance.
• Coach and performance-manage team members with clarity and empathy.
• Communicate confidently and handle constructive conversations as needed.

Skills

Team leadership

Retail experience

Data-driven

Communication

Change adaptability

Job description

Marks & Spencer is seeking a Team Manager in Fashion, Home & Beauty to lead from the front on the shop floor and reshape our stores for the next generation of customers. You will drive bold decisions, set high standards, and motivate a multi-skilled team to deliver standout styling, outstanding service, and strong commercial results.

You’ll be a confident, people-first leader who thrives in fast-moving environments, embracing new ways of working and guiding your team through change while