Frontline Team Leader – Fashion, Home & Beauty

Marks & Spencer Group; Oxford; On-site; GBP 29,000 - 36,000; Full time

Job summary

Marks & Spencer in Oxford is seeking a Team Manager in Fashion, Home & Beauty to lead from the front on the shop floor, setting the pace and inspiring your team to deliver standout style, sharp service and strong commercial results.

You’ll thrive in a fast-moving environment, coach and develop colleagues, use data to drive decisions, and model service and inclusion while delivering the right results the right way. Join a culture where people are valued and equipped to grow with M&S.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• The ability to coach, develop and performance-manage with clarity and empathy.
• Confidence having constructive, sometimes difficult conversations.
• A resilient, adaptable mindset with the energy to lead through change.
• Digital confidence and a willingness to embrace new ways of working.
• A natural role model for great service, inclusion and M&S behavior's.
• This is a role for leaders who don't stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.

Responsibilities

• This isn't a back-office leadership role. You'll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.
• Lead from the front and play a critical role in reshaping our stores for the next generation of customers.
• Be a confident, people-first leader who thrives in fast-moving environments and makes bold decisions.

Skills

Team leadership

Retail experience

Data-driven decisions

Coaching & performance management

Communication & empathy

Adaptability

Digital confidence

Service excellence

Job description

Marks & Spencer in Oxford is seeking a Team Manager in Fashion, Home & Beauty to lead from the front on the shop floor, setting the pace and inspiring your team to deliver standout style, sharp service and strong commercial results.

You’ll thrive in a fast-moving environment, coach and develop colleagues, use data to drive decisions, and model service and inclusion while delivering the right results the right way. Join a culture where people are valued and equipped to grow with M&S.