On-the-Floor Team Leader — Fashion, Home & Beauty

MARKS&SPENCER; Sandhurst; On-site; GBP 26,000 - 34,000; Full time

Job summary

Marks & Spencer is seeking a Team Manager in Fashion, Home & Beauty to lead from the shop floor, set the pace, and raise standards while delivering standout service and strong commercial results.

You will lead a multi-skilled team, coach staff, and use data to drive decisions in a fast-moving retail environment, shaping customer experiences and store performance through bold leadership.

Qualifications

• Proven experience leading teams in fast-paced retail or customer-focused environments.
• Confident communicator and coach with the ability to develop staff and performance-manage.
• Comfortable having constructive conversations and driving change.

Responsibilities

• Lead on-shop floor operations, standards, and service quality to deliver five-star customer experiences.
• Inspire, coach and develop a multiskilled team to perform at high levels even under pressure.
• Use data and insight to drive commercial outcomes and store performance.

Skills

Team leadership

Data-driven decisions

Customer service excellence

Job description

Marks & Spencer is seeking a Team Manager in Fashion, Home & Beauty to lead from the shop floor, set the pace, and raise standards while delivering standout service and strong commercial results.

You will lead a multi-skilled team, coach staff, and use data to drive decisions in a fast-moving retail environment, shaping customer experiences and store performance through bold leadership.