Frontline IDVA: Domestic Abuse Support Advisor

Freeda; Saint Helier; On-site; GBP 30,000 - 40,000; Full time

Job summary

Freeda is seeking an Independent Domestic Violence Advisor (IDVA) in Jersey to provide frontline support to victims of domestic abuse. You will assess risks, develop safety plans, manage a caseload, and collaborate with police, health and social services to secure safe outcomes for women and children.

The role welcomes candidates with safeguarding experience and the ability to work in a proactive, empathetic and confidential manner within an inclusive organisation.

Qualifications

• Experience supporting survivors of domestic abuse.
• Ability to work with diverse agencies and multi‑agency safeguarding.
• Caseload and crisis management experience.
• Experience delivering training and running support groups.
• Knowledge of safeguarding and legal options for victims.

Responsibilities

• Identify and assess risks using an approved evidence-based checklist.
• Provide proactive crisis intervention via safety planning and personal support.
• Manage a caseload as the appointed key worker for clients.
• Support clients to recognise abuse and regain control of their lives.
• Provide 24/7 helpline support in line with service procedures.
• Liaise with police, health, education and other agencies for advocacy and information.
• Attend safeguarding meetings, write reports and refer clients to services.
• Deliver self-development groups for clients and their children.

Skills

Crisis management

Caseload management

Communication skills

Empathy

Teamwork

Training delivery

Boundary setting

Education

5 O Levels/GCSEs including Maths and English

Adult and Children Safeguarding training (SPB – foundation level)

IDVA Qualified

Counselling qualification (Level 2 CPCAB or equivalent)

Tools

Microsoft Office

Databases

Job description

Freeda is seeking an Independent Domestic Violence Advisor (IDVA) in Jersey to provide frontline support to victims of domestic abuse. You will assess risks, develop safety plans, manage a caseload, and collaborate with police, health and social services to secure safe outcomes for women and children.

The role welcomes candidates with safeguarding experience and the ability to work in a proactive, empathetic and confidential manner within an inclusive organisation.