Frontline Housing Stability Specialist

Brent Council; Wembley; On-site; GBP 42,000 - 43,000; Full time

Job summary

Brent Council is seeking a dedicated Homelessness Prevention and Relief Officer to join the Housing Needs service, based at the Civic Centre. You will assess households facing homelessness, identify practical housing solutions, and work with partners to prevent and relieve homelessness.

In this frontline role you will manage a caseload, deliver early interventions, facilitate mediation between tenants and landlords, and provide advice on welfare benefits and private rented sector pathways,

Qualifications

• Experience under Housing Act 1996 (as amended) and Homelessness Reduction Act 2017.
• Customer-focused with empathetic service to families.
• Ability to manage complex caseloads in a front-line environment.
• Negotiation or mediation with landlords and agencies.
• Collaborative work with internal and external partners.
• Accurate casework records and IT proficiency for reporting.

Responsibilities

• Be the first point of contact for households facing homelessness and assess needs under housing legislation.
• Provide practical advice and identify sustainable housing solutions to prevent displacement.
• Work with internal teams, landlords, social services, and partners to prevent and relieve family homelessness.

Skills

Communication skills

Customer focus

Problem solving

Emotional resilience

Negotiation skills

Teamwork

Case management

Data reporting

Job description

Brent Council is seeking a dedicated Homelessness Prevention and Relief Officer to join the Housing Needs service, based at the Civic Centre. You will assess households facing homelessness, identify practical housing solutions, and work with partners to prevent and relieve homelessness.

In this frontline role you will manage a caseload, deliver early interventions, facilitate mediation between tenants and landlords, and provide advice on welfare benefits and private rented sector pathways,