Frontline Homelessness Prevention Officer

Local Government Chronicle; Reigate; On-site; GBP 37,000 - 43,000; Full time

Benefits offered by this job

LGPS pension

Discounts

Cycle lease

Leisure centre membership

Job summary

Reigate and Banstead Borough Council is seeking a proactive Homeless Prevention and Relief Officer to support residents who are homeless or at risk of homelessness. The role focuses on frontline housing advice, casework and securing accommodation where possible.

You will manage your own caseload, carry out investigations, issue statutory decision letters, cover town hall duties and participate in the homelessness duty rota, with training and a collaborative team environment.

Qualifications

• You must have excellent verbal and written communication skills.
• A commitment to providing high standards of customer service.
• Experience with housing or frontline service is desirable.

Responsibilities

• Manage your own caseload and provide housing advice.
• Carry out detailed case work investigations and issue statutory decision letters.
• Cover daily operational duties including town hall cover and housing advice lines.

Skills

Verbal and written communication

Team player

Customer service

Case management

Job description

Reigate and Banstead Borough Council is seeking a proactive Homeless Prevention and Relief Officer to support residents who are homeless or at risk of homelessness. The role focuses on frontline housing advice, casework and securing accommodation where possible.

You will manage your own caseload, carry out investigations, issue statutory decision letters, cover town hall duties and participate in the homelessness duty rota, with training and a collaborative team environment.