Frontline Housing Solutions & Resettlement Officer

RBKC Careers; Greater London; In loco; GBP 40.000 - 52.000; Tempo pieno

Descrizione del lavoro

RBKC Careers in London is seeking an Accommodation Solutions and Resettlement Officer to support residents facing homelessness. You will assess housing suitability, coordinate urgent placements and guide families toward settled homes with practical, compassionate advice.

You will collaborate with housing, legal and social care partners, manage a demanding caseload, and maintain precise case records while upholding equal opportunities and high standards of customer care.

Competenze

• Experience in frontline housing services and knowledge of homelessness legislation.
• Experience managing temporary accommodation placements.
• Move-on planning and suitability reviews.
• Ability to handle demanding frontline workload with accuracy and care.

Mansioni

• Assess accommodation suitability and coordinate urgent placements.
• Make regular resident visits and work with accommodation providers and partner agencies to resolve issues.
• Conduct tenancy audits and contribute to suitability reviews.
• Provide early advice and practical solutions, including enforcement when necessary.
• Collaborate across housing, legal and social care services to optimise resource use and maintain high-quality records.

Conoscenze

Frontline housing

Homelessness legislation

Housing needs

Welfare reform

Temporary accommodation

Strumenti

Case management software

Descrizione del lavoro

RBKC Careers in London is seeking an Accommodation Solutions and Resettlement Officer to support residents facing homelessness. You will assess housing suitability, coordinate urgent placements and guide families toward settled homes with practical, compassionate advice.

You will collaborate with housing, legal and social care partners, manage a demanding caseload, and maintain precise case records while upholding equal opportunities and high standards of customer care.