Frontline Housing Navigator & Needs Advisor

Wiltshire Council; Trowbridge; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

Wiltshire Council in the United Kingdom is seeking a Housing Triage and Needs Officer to be the first point of contact for residents seeking housing advice, support or emergency help. You will assess needs, provide guidance and help people navigate difficult situations such as homelessness or domestic abuse.

You will work closely with a supportive team and partner agencies, using strong communication and sound judgment based on housing law and policy.

Qualifications

• Experience in housing, advice, or care services.
• Strong communication and problem-solving skills.
• Understanding of housing law and policy.

Responsibilities

• Assess residents' housing needs and provide guidance.
• Refer to appropriate services for homelessness or abuse.
• Record cases accurately using IT systems.
• Work with partners to ensure timely support.

Skills

Strong communication

Problem solving

Empathy

IT systems

Tools

Housing databases

Job description

Wiltshire Council in the United Kingdom is seeking a Housing Triage and Needs Officer to be the first point of contact for residents seeking housing advice, support or emergency help. You will assess needs, provide guidance and help people navigate difficult situations such as homelessness or domestic abuse.

You will work closely with a supportive team and partner agencies, using strong communication and sound judgment based on housing law and policy.