Frontline Housing Options Advisor

R&R Housing; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

R&R Housing is seeking a motivated Housing Options Officer to join our Housing Needs service in Greater London. You will manage your own caseload and provide high-quality housing advice to individuals and families facing homelessness or housing difficulties.

The role emphasizes assessing circumstances, identifying practical housing solutions, and working with landlords and partners to prevent homelessness.

Qualifications

• Experience in housing options, homelessness, housing advice or related service.
• Good working knowledge of homelessness legislation.
• Understanding of the Homelessness Reduction Act 2017 and statutory homelessness duties.
• Experience interviewing customers, assessing circumstances and identifying appropriate solutions.

Responsibilities

• Provide comprehensive housing advice and homelessness prevention support.
• Assess homelessness applications in line with Housing Act 1996 Part VII, the Homelessness Reduction Act 2017, and associated legislation and guidance.
• Complete detailed housing needs assessments and develop personalised housing plans with customers.
• Make enquiries and determine what duties are owed to applicants under homelessness legislation.
• Produce clear, legally compliant decision letters.
• Work proactively to prevent and relieve homelessness wherever possible.
• Explore housing options including private rented accommodation, supported housing and other suitable solutions.
• Liaise and negotiate with landlords, letting agents, housing providers and partner organisations.
• Work closely with internal teams and external agencies to support customers with complex housing needs.
• Maintain accurate case records and ensure actions are completed within required timescales.
• Identify safeguarding concerns and follow appropriate procedures.
• Contribute to the effective delivery of the wider Housing Needs service.

Skills

Housing options

Homelessness legislation

Caseload management

Customer interviewing

Job description

R&R Housing is seeking a motivated Housing Options Officer to join our Housing Needs service in Greater London. You will manage your own caseload and provide high-quality housing advice to individuals and families facing homelessness or housing difficulties.

The role emphasizes assessing circumstances, identifying practical housing solutions, and working with landlords and partners to prevent homelessness.