Frontline Fashion & Beauty Advisor — Digital Retail

Marks & Spencer Group; St Albans; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Group in the United Kingdom is seeking a Customer Assistant to deliver stylish, five-star service in our Fashion, Home & Beauty section. You’ll be on the frontline, offering fashion advice and helping customers find on-trend items.

You’ll work in a fast-paced environment, using Sparks App and in-store devices to enhance the shopping experience. Flexibility with hours and a collaborative team spirit are essential to meet daily challenges.

Qualifications

• Frontline customer service experience.
• Ability to drive sales and product recommendations.
• Fashion awareness and trend knowledge.
• Strong teamwork and flexibility.
• Digital confidence with store technology.

Responsibilities

• Deliver frontline customer service and style advice.
• Drive sales and help customers discover fashion items.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Maintain high store standards and accurate transactions under pressure.
• Be a team player, supporting colleagues across shifts.

Skills

Customer service

Sales and upselling

Fashion awareness

Team player

Adaptability

Tools

Sparks App

In-store devices

Job description

Marks & Spencer Group in the United Kingdom is seeking a Customer Assistant to deliver stylish, five-star service in our Fashion, Home & Beauty section. You’ll be on the frontline, offering fashion advice and helping customers find on-trend items.

You’ll work in a fast-paced environment, using Sparks App and in-store devices to enhance the shopping experience. Flexibility with hours and a collaborative team spirit are essential to meet daily challenges.