Frontline Fashion Associate – Style & Service Expert

Marks & Spencer Group; Dumfries; Remote; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Group in our Fashion, Home & Beauty section is seeking a Customer Assistant to deliver style advice and five-star service on the shop floor. You’ll join a fast-paced retail team, helping customers find fashion items and providing engaging service.

In this frontline role you’ll be digitally confident, using the Sparks App and in-store devices to enhance the customer experience while maintaining high standards. Flexibility and teamwork are essential to meet daily challenges.

Qualifications

• Customer-centric approach with strong interpersonal skills.
• Willingness to assist customers with fashion choices and styling advice.
• Comfort using digital tools to enhance the shopping experience.

Responsibilities

• Provide style advice and five-star service on the shop floor.
• Drive sales and help grow the store's fashion share and product awareness.
• Be a resilient, confident brand ambassador in a fast-paced environment.
• Assist customers with product discovery and maintain high store standards.

Skills

Customer service

Fashion awareness

Team player

Resilience

Tools

Sparks App

POS systems

Job description

Marks & Spencer Group in our Fashion, Home & Beauty section is seeking a Customer Assistant to deliver style advice and five-star service on the shop floor. You’ll join a fast-paced retail team, helping customers find fashion items and providing engaging service.

In this frontline role you’ll be digitally confident, using the Sparks App and in-store devices to enhance the customer experience while maintaining high standards. Flexibility and teamwork are essential to meet daily challenges.