Frontline Employability Team Lead

Catch22; Greater London; On-site; GBP 38,000 - 46,000; Full time

Job summary

Catch22’s Employability division seeks a Team Leader to head a frontline delivery team on the National Jobs Guarantee programme, helping young people prepare for and sustain paid employment.

Reporting to the Senior Operations Manager, you will directly manage six Career Coaches and one Trainer, overseeing performance, participant experience, quality, compliance and employment outcomes. This role includes staff supervision and operational coverage.

Qualifications

• 5 GCSEs or equivalent at Grade C or above, relevant professional qualification.

Responsibilities

• Lead frontline delivery team of six Career Coaches and one Trainer, establishing expectations and accountability.
• Hold regular one-to-ones, team meetings, case reviews and performance discussions; address underperformance.
• Observe and quality-assure coaching, IAG, training and participant interactions; provide feedback and development.
• Coordinate team diaries, caseload distribution and delivery locations for efficient resources.
• Ensure safeguarding, data protection and health and safety compliance across Catch22 settings.

Education

GCSEs or equivalent

Relevant professional qualification

Job description

Catch22’s Employability division seeks a Team Leader to head a frontline delivery team on the National Jobs Guarantee programme, helping young people prepare for and sustain paid employment.

Reporting to the Senior Operations Manager, you will directly manage six Career Coaches and one Trainer, overseeing performance, participant experience, quality, compliance and employment outcomes. This role includes staff supervision and operational coverage.