Employability Team Leader

Trigon Recruitment Ltd; Ilford; Hybrid; GBP 34,000 - 42,000; Full time

Job summary

Trigon Recruitment Ltd is seeking an experienced Employability Team Leader to lead a frontline employment support team delivering a high-profile youth employability programme across London. You will manage Career Coaches and Trainers, ensure high-quality delivery and strong employment outcomes.

The role combines leadership with hands-on delivery, coaching, and performance management across office, community and outreach settings.

Qualifications

• Experience leading, coaching, supervising or managing staff.
• Experience delivering employability, employment support, careers advice or welfare-to-work services.
• Proven track record of achieving employment outcomes and performance targets.
• Strong understanding of barriers facing young people entering employment.
• Experience managing caseloads and supporting participants into work.
• Excellent communication, coaching and mentoring skills.
• Ability to analyse performance information and drive improvements.
• Strong organisational and workload management skills.
• Excellent IT skills and experience using CRM or case management systems.
• Ability to work flexibly across office, community and outreach settings.

Responsibilities

• Lead, motivate and develop a team of Career Coaches and Trainers.
• Deliver regular supervision, coaching, one-to-ones and performance reviews.
• Conduct case reviews and quality observations to support continuous improvement.
• Recognise and celebrate success whilst effectively managing underperformance.
• Support staff wellbeing, induction, probation and professional development.
• Create a positive, high-performance culture focused on participant outcomes.
• Take responsibility for team performance across key employability measures.
• Monitor referrals, engagement, appointments, job applications, interviews and employment outcomes.
• Analyse performance data and implement improvement plans where required.
• Coordinate team workloads, caseload allocation and delivery schedules.
• Ensure service continuity through effective planning and absence management.
• Maintain oversight of participant journeys and progression activity.
• Work closely with employer engagement teams to maximise opportunities.

Skills

Leadership

Coaching

Staff management

Employability services

Performance targets

Communication

CRM systems

Workload management

Education

Level 3 Information, Advice & Guidance qualification

Coaching or leadership qualification

Tools

CRM software

Job description

Job Role: Employability Team Leader

Employment Support | Career Coaching | Youth Employability | Team Management

Location: East London (Office, Community & Outreach Based)

Salary: £38,000 per annum

Contract: Permanent, Full-Time

Hours: 37 hours per week

Role Overview

We are recruiting an experienced and inspiring Employability Team Leader to lead a frontline employment support team delivering a high-profile youth employability programme across London. This is an excellent opportunity for an experienced Team Leader, Employment Advisor, Career Coach Team Leader, Service Manager or Employability Professional looking to step into a leadership role where they can directly influence outcomes for young people entering employment.

As an Employability Team Leader, you will manage a team of Career Coaches and Trainers, ensuring high-quality delivery, outstanding participant experiences and strong employment outcomes. You will provide leadership, coaching and operational oversight while maintaining a small caseload to remain connected to frontline delivery and model best practice. The focus of the role is helping young people overcome barriers, develop employability skills, access suitable job opportunities and sustain employment through structured support and effective employer engagement.

Key Responsibilities

Leadership & People Management

• Lead, motivate and develop a team of Career Coaches and Trainers
• Deliver regular supervision, coaching, one-to-ones and performance reviews
• Conduct case reviews and quality observations to support continuous improvement
• Recognise and celebrate success whilst effectively managing underperformance
• Support staff wellbeing, induction, probation and professional development
• Create a positive, high-performance culture focused on participant outcomes

Performance & Operational Delivery

• Take responsibility for team performance across key employability measures
• Monitor referrals, engagement, appointments, job applications, interviews and employment outcomes
• Analyse performance data and implement improvement plans where required

Coordinate team workloads, caseload allocation and delivery schedules

Ensure service continuity through effective planning and absence management

Maintain oversight of participant journeys and progression activity

Participant Support & Caseload Management

• Manage a small active caseload of participants
• Deliver high-quality employability coaching and action planning
• Support participants with:
  • Job searching
  • CV development
  • Interview preparation
  • Career planning
  • Confidence building
  • In-work support
• Model best practice and provide practical support on complex cases

Employer Engagement & Partnerships

Work closely with employer engagement teams to maximise opportunities. Support employer relationship development and vacancy generation. Promote high-quality job matching and sustainable employment outcomes.

• Build relationships with:
  • Jobcentre Plus
  • Training Providers
  • Employers
  • Community Organisations
  • Referral Partners
• Represent the programme at partnership meetings and events

Quality, Compliance & Continuous Improvement

• Ensure compliance with contractual, safeguarding and quality requirements
• Maintain oversight of participant records, evidence and case management systems
• Complete quality checks and support audit readiness
• Contribute to service development and operational improvement activity
• Support implementation of new initiatives, procedures and programme developments

Essential Criteria

• Experience leading, coaching, supervising or managing staff
• Experience delivering employability, employment support, careers advice or welfare-to-work services
• Proven track record of achieving employment outcomes and performance targets
• Strong understanding of barriers facing young people entering employment
• Experience managing caseloads and supporting participants into work
• Excellent communication, coaching and mentoring skills
• Ability to analyse performance information and drive improvements
• Strong organisational and workload management skills
• Excellent IT skills and experience using CRM or case management systems
• Ability to work flexibly across office, community and outreach settings

Desirable Criteria

• Level 3 Information, Advice & Guidance qualification
• Coaching, mentoring or leadership qualification
• Experience delivering government-funded employment programmes
• Experience managing trainers or group-based delivery
• Knowledge of DWP programmes and compliance requirements
• Experience of quality assurance and coaching observations