Frontline Emergency Housing Officer

London Borough of Brent; Wembley, Greater London; Hybrid; GBP 42,000 - 43,000; Full time

Job summary

London Borough of Brent is seeking dedicated individuals to join the Emergency Housing Placement Team, helping people and families facing homelessness to access suitable emergency accommodation. You will assess suitability, source appropriate housing, and manage bookings, operating from Wembley and Harlesden on a rota—with some days working from home.

Experience in the homelessness/temporary accommodation sector is essential; training will be provided.

Qualifications

• Experience in homelessness or temporary accommodation sector is essential.
• Housing IT software experience is preferred.
• Full training will be provided.

Responsibilities

• Conduct suitability assessments on homelessness applicants referred to you.
• Search for and identify suitable accommodation ensuring all housing compliance are met.
• Allocate accommodations to referred homelessness applicants and ensure all booking processes are completed.

Skills

Compassion

Determination

Drive

Communication skills

Problem-solving

Resilience

Customer-focused mindset

Job description

London Borough of Brent is seeking dedicated individuals to join the Emergency Housing Placement Team, helping people and families facing homelessness to access suitable emergency accommodation. You will assess suitability, source appropriate housing, and manage bookings, operating from Wembley and Harlesden on a rota—with some days working from home.

Experience in the homelessness/temporary accommodation sector is essential; training will be provided.