Housing Resolution Officer

Fox Morris Group Ltd; City Of London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Fox Morris Group Ltd is recruiting a Housing Resolution Officer for Brent Council to provide housing options advice to households in temporary accommodation and promote move-on to settled housing.

You will work with accommodation providers and other services to resolve complaints, undertake suitability reviews and support tenancy audits, helping households move on in a timely fashion.

Qualifications

• Good standard of literacy and numeracy.
• Knowledge of the Housing Act 1996, parts 6 and 7, as amended, the Homelessness Act 2002, Localism Act 2012, Homelessness Reduction Act 2017 and related legislation and case law.
• A good understanding and awareness of housing issues and homelessness issues.
• Good knowledge of landlord and tenant law, the possession grounds relating to rented properties and the eligibility criteria for means tested benefits.

Responsibilities

• Provide housing options advice to households in temporary accommodation and promote effective move-on to other settled housing, including private rented sector, intermediate and social housing.
• Undertake suitability of accommodation reviews, fear of violence investigations and related enforcement activity; work with accommodation providers and other services to resolve complaints and tenancy support issues; and support the implementation of a programme of tenancy audits.
• Provide tailored support and assistance to all accepted homeless households by ensuring they move on to more settled housing in a timely fashion.

Job description

Housing Resolution Officer - Brent Council

Fox Morris Group are working to recruit a Housing Resolution Officer

To provide housing options advice to households in temporary accommodation and promote effective move-on to other settled housing, including private rented sector, intermediate and social housing.

The post-holder will also undertake suitability of accommodation reviews, fear of violence investigations and related enforcement activity; work with accommodation providers and other services to resolve complaints and tenancy support issues; and support the implementation of a programme of tenancy audits.

To provide tailored support and assistance to all accepted homeless households by ensuring they move on to more settled housing in a timely fashion.

Knowledge

• Good standard of literacy and numeracy
• Knowledge of the Housing Act 1996, parts 6 and 7, as amended, the Homelessness Act 2002, Localism Act 2012, Homelessness Reduction Act 2017 and related legislation and case law.
• A good understanding and awareness of housing issues and homelessness issues.
• Good knowledge of landlord and tenant law, the possession grounds relating to rented properties and the eligibility criteria for means tested benefits.

Experience

• Experience of giving advice and information to customers and working with vulnerable groups
• Understanding of homelessness and housing issues in the borough.
• Knowledge of temporary accommodation provision and usage
• Strong and effective experience in provision of exceptional customer services.
• Experience of the Suitability Assessment in recommending potential pathways for homeless households residing in temporary accommodation.
• Experience of negotiation, advocacy, mediation