Frontline Diagnostics & Repairs Advisor (6-month term)

Norwich City Services Limited; Norwich; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Living Wage Employer

Cycle to Work Scheme

Supportive and inclusive environment

Employee Assistant Support and Health

Commitment to learning and development

25 days annual leave, rising to 30 + 8

Job summary

Norwich City Service Limited in Norwich is looking for a Diagnostic Repairs Advisor on a fixed-term contract for six months. The full-time role is 37 hours per week, Monday to Friday, on-site, and centers on delivering a customer-focused frontline repairs service and coordinating repair appointments.

You will handle calls, diagnose repair needs, and determine appropriate responses using a Right First Time approach, while upholding service standards and corporate policies.

Qualifications

• Relevant training in customer services.
• Experience in a customer contact environment.
• Ability to handle a broad range of customer inquiries.

Responsibilities

• Manage incoming calls related to building services and repairs.
• Diagnose repair needs and schedule appointments.
• Apply a Right First Time approach to evaluate urgency and response.

Job description

Norwich City Service Limited in Norwich is looking for a Diagnostic Repairs Advisor on a fixed-term contract for six months. The full-time role is 37 hours per week, Monday to Friday, on-site, and centers on delivering a customer-focused frontline repairs service and coordinating repair appointments.

You will handle calls, diagnose repair needs, and determine appropriate responses using a Right First Time approach, while upholding service standards and corporate policies.