Frontline Customer Service Associate (Zero-Hour Contract)

Uber Boat by Thames Clippers; Greater London; On-site; GBP 13,776 - 16,531; Part time

Job summary

A leading transport service provider in Greater London is seeking a Customer Service Assistant on a zero-hour contract. The role involves ensuring passengers purchase the correct tickets, managing customer queuing systems, and providing outstanding service. Ideal candidates should have prior experience in customer service, preferably in hospitality or tourism, and be capable of thriving in a busy environment while maintaining patience and empathy. This position is crucial to enhance customer experience in a growing transport operation.

Qualifications

• Previous experience in customer service role, ideally from hospitality or tourism background.
• A genuine ability to work with the public in a front line, customer focused environment.
• Ability to build rapport with customers and establish good professional relationships.

Responsibilities

• Ensure that all passengers have purchased the correct ticket type for their journey.
• Record all ticket and money transactions accurately.
• Organise and manage the customer queuing system at required piers.

Skills

Customer service experience

Ability to work in a front line environment

Cash handling

Teamwork

Patience under pressure

Job description

A leading transport service provider in Greater London is seeking a Customer Service Assistant on a zero-hour contract. The role involves ensuring passengers purchase the correct tickets, managing customer queuing systems, and providing outstanding service. Ideal candidates should have prior experience in customer service, preferably in hospitality or tourism, and be capable of thriving in a busy environment while maintaining patience and empathy. This position is crucial to enhance customer experience in a growing transport operation.