Frontline Customer Experience Advisor

Firstport; Leicester Forest East; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Exclusive discounts

Training and support

Job summary

FirstPort is seeking a Customer Experience Specialist in Leicester City Centre to deliver outstanding service as the first point of contact for customers. You will handle inquiries, process payments, and coordinate with managers and contractors to resolve issues promptly.

You will work 35 hours per week, Monday to Friday, with salary starting at £19,500 and progression after probation. The role emphasizes empathy, accuracy and excellent communication.

Qualifications

• Demonstrated experience delivering exceptional customer service.
• Confident, articulate communicator—oral and written.
• Able to work autonomously and as part of a team.
• Efficient with administration and electronic record keeping.
• Able to handle problems and stay composed under pressure.
• Good knowledge of Health and Safety regulations.

Responsibilities

• Handle inbound customer contact and provide first-contact resolutions.
• Ensure written interactions meet service targets and quality standards.
• Liaise with Property Managers to resolve customer and development issues.
• Coordinate with Contractors and Suppliers to obtain information and respond to queries.
• Keep teams updated on live events and important information for customer queries.
• Raise maintenance orders and liaise with contractors on work required.
• Update internal databases with relevant documentation.
• Process requests for keys, fobs and permits promptly.
• Process credit/debit card payments securely and confidentially.
• Ensure customer data handling complies with GDPR.

Skills

Customer service

Communication

Autonomy

IT skills

Tools

MS Office

Job description

FirstPort is seeking a Customer Experience Specialist in Leicester City Centre to deliver outstanding service as the first point of contact for customers. You will handle inquiries, process payments, and coordinate with managers and contractors to resolve issues promptly.

You will work 35 hours per week, Monday to Friday, with salary starting at £19,500 and progression after probation. The role emphasizes empathy, accuracy and excellent communication.