Frontline Customer Experience Specialist (Luton)

Firstport; Luton; On-site; GBP 18,000 - 21,000; Full time

Job summary

FirstPort in Luton is seeking a Customer Experience Specialist to be the first point of contact for customers, delivering informative, empathetic and courteous service in line with our values. You will support internal teams and contractors while handling inquiries and providing timely resolutions.

This role reports to the Customer Experience Team Leader and involves 35 hours per week, Monday to Friday, with the opportunity to contribute to service improvements and promote our offerings.

Qualifications

• Proven track record of delivering exceptional customer service.
• Strong written and oral communication; rapport with diverse customers.
• Able to work autonomously and as part of a team.
• Excellent IT skills and familiarity with MS packages.

Responsibilities

• Handle inbound customer contact and provide first contact resolution.
• Liaise with Property Managers, Contractors and Suppliers to resolve issues.
• Process maintenance orders and manage information in internal databases.
• Take card payments securely and ensure GDPR compliance.

Skills

Customer service

Communication

Autonomy

Administration

Problem solving

Health & Safety

IT skills

Social media awareness

Job description

FirstPort in Luton is seeking a Customer Experience Specialist to be the first point of contact for customers, delivering informative, empathetic and courteous service in line with our values. You will support internal teams and contractors while handling inquiries and providing timely resolutions.

This role reports to the Customer Experience Team Leader and involves 35 hours per week, Monday to Friday, with the opportunity to contribute to service improvements and promote our offerings.