Frontline Client Services Manager - Homelessness Care

York Road Project; Old Woking; Hybrid; GBP 40,000 - 42,000; Full time

Benefits offered by this job

Holiday entitlement 25 days (pro-rata)

Pension

Birthday Day off

Medicash plan

Flexible & hybrid working

Job summary

York Road Project is seeking a Client Services Manager to lead frontline housing and support services for people experiencing homelessness. You will oversee Tonight Centre and Tomorrow Houses, line-manage the Today Centre Manager and ensure safe, trauma-informed, high-quality delivery across all teams.

The role requires safeguarding experience, strong operational leadership, and the ability to improve services using outcomes data.

Qualifications

• Essential: Significant experience managing frontline, housing, support or community-based services delivering high-quality support to vulnerable individuals.
• Essential: Experience managing, supervising and developing staff, including performance management.
• Essential: Demonstrable experience of safeguarding adults and/or children at risk.
• Essential: Proven ability to oversee operational service delivery and make sound decisions in complex or high-pressure environments.
• Essential: Experience using service performance information and outcomes data to improve delivery.
• Essential: Experience working collaboratively with external agencies and stakeholders.
• Essential: Strong organisational skills and the ability to manage competing priorities effectively.
• Essential: Experience supporting teams to deliver person-centred services.

Responsibilities

• Provide operational leadership across our front-line services including Tonight Centre and Tomorrow Houses.
• Line manage and support the Today Centre Manager and oversee high-quality service delivery and staff performance.
• Manage referrals, assessments, allocations, support planning and move-on processes.
• Monitor service demand, occupancy, client engagement and outcomes.
• Maintain safeguarding, health and safety and GDPR-compliant recording across services.
• Lead on staff supervision, wellbeing, learning and professional development.

Job description

York Road Project is seeking a Client Services Manager to lead frontline housing and support services for people experiencing homelessness. You will oversee Tonight Centre and Tomorrow Houses, line-manage the Today Centre Manager and ensure safe, trauma-informed, high-quality delivery across all teams.

The role requires safeguarding experience, strong operational leadership, and the ability to improve services using outcomes data.