Front Office Trading Application Support Analyst

Talan; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Talan is seeking an experienced Front Office Trading Application Support Analyst to join a specialist team supporting a global Rates eTrading platform used by traders and sales teams across international markets. This London-based, permanent role requires five days on-site, with shift work and weekend rota.

It focuses on incident management, monitoring, automation, and continuous improvement of a complex trading technology estate, demanding clear communication with business stakeholders.

Qualifications

• Experience in Front Office trading application support within investment banking or capital markets.
• Experience supporting front-office trading desks and business-critical applications.
• Strong troubleshooting and root-cause analysis skills.

Responsibilities

• Own and manage P1/P2 incidents from detection to resolution.
• Monitor and support Rates eTrading applications in global production.
• Create and maintain support documentation and knowledge articles.
• Identify trends, risks, and capacity concerns across platforms.
• Participate in releases and production deployments with validation.
• Contribute to projects delivering new applications and platform upgrades.

Skills

Front Office trading

Application support

Incident management

Linux/Unix

SQL

Python scripting

Monitoring tooling

Education

Degree in Computer Science, Mathematics, Engineering, Physics, Finance

Tools

Python

Shell

Databases

Job description

Front Office Trading Application Support Analyst

Full-time

Contract Type: Permanent contract

Front Office Trading Application Support Analyst

Location: London (5 days per week on-site)
Employment Type: Permanent
Shift Pattern: Shift work and weekend support rota required
Eligibility: Candidates must have the right to work in the UK. Sponsorship is not available for this role.
Requirement: Candidates must be based in London or within a reasonable commuting distance.

About Talan

Talan is an international consulting and technology group delivering expertise across Financial Services, Data & AI, Cloud, Digital Transformation, and Software Engineering. We partner with leading financial institutions to deliver resilient, high-performance technology solutions that support front-office trading and business-critical operations.

We are seeking an experienced Front Office Trading Application Support Analyst to join a specialist team supporting a global Rates eTrading platform used by traders and sales teams across international markets. This role is ideal for someone with a strong background in Front Office production support who thrives in a fast-paced trading environment and enjoys solving complex technical and business challenges.

The Role

You will be responsible for the support, stability, monitoring, and continuous improvement of a complex Rates eTrading technology estate. Acting as a key liaison between Trading, Sales, Development, Infrastructure, and Support teams, you will ensure the reliability and performance of mission-critical front-office trading applications.

This role combines technical application support, incident management, business analysis, release management, and project delivery responsibilities within a highly demanding trading environment. You will work directly with Front Office users and stakeholders, requiring excellent communication skills, strong technical expertise, and the ability to perform under pressure.

Key Responsibilities

Incident & Problem Management

• Own and manage Priority 1 and Priority 2 incidents from identification through to resolution.
• Perform root cause analysis and lead post-incident reviews.
• Communicate effectively with traders, sales teams, technology teams, and management during major incidents.
• Coordinate task-force activities for critical production issues.
• Work closely with upstream and downstream support teams to ensure rapid issue resolution.
• Ensure all incidents are accurately logged, tracked, and documented.
• Drive continuous improvements to platform stability and support processes.

Application Monitoring & Production Support

• Support and monitor a suite of Rates eTrading applications within a global production environment.
• Maintain high levels of platform availability and operational performance.
• Monitor application health, market data flows, trade flows, and system alerts throughout the trading day.
• Perform proactive troubleshooting and performance analysis.
• Execute production support activities, system administration tasks, and operational readiness checks.
• Participate in global handovers with follow-the-sun support teams.
• Develop automation and monitoring enhancements to improve operational efficiency.
• Contribute to monitoring migrations and tooling improvements using Python and related technologies.

Knowledge Management

• Create and maintain support documentation, operational procedures, and knowledge articles.
• Act as a subject matter expert for supported applications.
• Support user training and adoption of new functionality.
• Assist with onboarding and training of regional and follow-the-sun support teams.
• Maintain clear and effective operational handover procedures.

Service Improvement

• Proactively identify trends, risks, and capacity concerns across supported platforms.
• Improve monitoring, alerting, and observability capabilities.
• Reduce manual operational tasks through automation and process optimisation.
• Ensure support tooling and application logs remain effective, actionable, and fit for purpose.
• Drive operational excellence initiatives across the support function.

Change & Release Management

• Participate in release cycles and production deployments.
• Perform pre-release validation and post-release verification activities.
• Coordinate deployment activities with development and infrastructure teams.
• Review and communicate release notes to stakeholders.
• Ensure new functionality is supportable and operationally ready before production implementation.

Project Delivery

• Contribute to technology projects and strategic initiatives impacting trading systems.
• Support the introduction of new applications, enhancements, and platform upgrades.
• Define operational requirements, monitoring standards, and support models for new solutions.
• Ensure projects are delivered with appropriate monitoring, documentation, training, and support processes in place.

Required Experience

Essential

• Proven experience in a Front Office Trading Application Support role within an Investment Banking or Capital Markets environment.
• The majority of your experience must have been gained supporting Front Office trading desks and business-critical trading applications.
• Strong understanding of the criticality, availability, and responsiveness requirements associated with electronic trading platforms.
• Experience providing application support as part of a global support team in a fast-paced trading environment.
• Proven experience managing high-severity production incidents and driving issues through to resolution.
• Strong troubleshooting, analytical, and root cause analysis skills.
• Experience working directly with traders, sales teams, development teams, and senior business stakeholders.
• Strong commercial awareness with a clear understanding of how technology impacts front-office business performance.
• Excellent communication, relationship-building, and stakeholder management skills, with the ability to act as a bridge between technical and business teams.
• Ability to interact confidently with both junior and senior stakeholders across business and technology functions.
• Experience supporting complex and diverse technology environments and interconnected systems.
• Strong understanding of Linux/Unix environments.
• Good SQL and database troubleshooting skills.
• Scripting and automation experience using Python, Shell, or similar technologies.
• Experience with enterprise monitoring, observability, and support tooling.
• Results-oriented mindset with a strong sense of ownership and accountability.

Mandatory Requirements

• Front Office Trading Application Support experience is essential
• Investment Banking / Capital Markets experience is essential
• Rates Trading knowledge highly desirable
• London-based role requiring 5 days per week on-site attendance
• Participation in shift work and weekend rota support required
• Candidates must already be based in or around London
• No sponsorship available for this position
• Excellent stakeholder management and communication skills required
• Proven experience supporting mission-critical trading applications in a Front Office environment required

Highly Desirable

• Knowledge of Rates Trading products, including Fixed Income, Bonds, Swaps, Repos, or related markets.
• Experience supporting electronic trading, pricing, execution, market data, or risk platforms.
• Experience within a global follow-the-sun support model.
• Exposure to release management, DevOps practices, and production change processes.
• Familiarity with vendor and in-house trading platforms.

Education

• Degree in Computer Science, Mathematics, Engineering, Physics, Finance, or a related technical discipline.
• Equivalent industry experience will also be considered.

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