eRates Application Support

Lorien; Greater London; Híbrido; GBP 70.000 - 110.000; Jornada completa

Descripción de la vacante

Lorien's leading banking client in London seeks an eRates Application Support professional to provide functional and technical support across a complex Front Office trading environment. The role focuses on Rates and Repo products, supporting business-critical trading applications and ensuring stability, availability and performance.

The successful candidate will combine strong financial markets knowledge with hands-on technical capability and act as a bridge between Front Office users and

Formación

• Strong experience in Application/Production Support, predominantly within a Front Office Trading environment.
• Good financial markets knowledge with an understanding of Rates and Repo products.
• Experience supporting business-critical trading applications and understanding their impact on Front Office operations.
• Strong incident, problem and root-cause management experience.

Responsabilidades

• Provide functional and technical application support for Front Office Rates and Repo trading applications.
• Manage production incidents and problems, performing investigation, root-cause analysis and coordinating resolution.
• Support complex end-to-end application chains, understanding upstream/downstream dependencies and business impact.
• Work closely with Traders, Front Office users, developers, infrastructure teams and senior stakeholders.
• Use SQL to investigate data, troubleshoot issues and analyse application behaviour.
• Support applications across Unix, Linux and Windows environments, including web application servers and portals.
• Utilise basic scripting, ideally Python, for troubleshooting and automation.
• Support change and release management, ensuring controlled implementation into production.
• Translate technical issues into clear business language and communicate effectively across teams.
• Identify opportunities to improve application stability, resilience and support processes.
• Contribute to projects and enhancements, delivering within time, quality and budget constraints.
• Provide guidance and support to junior team members.

Conocimientos

Application/Production Support

Front Office Trading environment

SQL

Unix/Linux/Windows

Python scripting

Stakeholder management

Problem-solving

Herramientas

Python

Descripción del empleo

Hybrid Working – London – 2-3 days a week on site.

Lorien's leading banking client is looking for an eRates Application Support professional to provide functional and technical support across a complex Front Office trading environment. The role will focus primarily on Rates and Repo products, supporting business-critical trading applications and ensuring the stability, availability and performance of the end-to-end application landscape.

The successful candidate will combine strong financial markets/product knowledge with hands-on technical capability and will act as a key bridge between Front Office users, technology teams and other stakeholders.

This role is based in London.

This role will be Via Umbrella.

Working in a Hybrid Model of 2-3 days a week on site.

Key Responsibilities

• Provide functional and technical application support for Front Office Rates and Repo trading applications.


• Manage production incidents and problems, performing investigation, root-cause analysis and coordinating resolution.


• Support complex end-to-end application chains, understanding upstream/downstream dependencies and business impact.


• Work closely with Traders, Front Office users, developers, infrastructure teams and senior stakeholders.


• Use SQL to investigate data, troubleshoot issues and analyse application behaviour.


• Support applications across Unix, Linux and Windows environments, including web application servers and portals.


• Utilise basic scripting, ideally Python, for troubleshooting and automation.


• Support change and release management, ensuring controlled implementation into production.


• Translate technical issues into clear business language and communicate effectively across technical and non-technical teams.


• Identify opportunities to improve application stability, resilience and support processes.


• Contribute to projects and application enhancements, delivering within agreed time, quality and budget constraints.


• Provide guidance and support to junior team members.

Skills & Experience

• Strong experience in Application/Production Support, predominantly within a Front Office Trading environment.


• Good financial markets knowledge with a strong understanding of Rates and Repo products.


• Experience supporting business-critical trading applications and understanding their impact on Front Office operations.


• Strong incident, problem and root-cause management experience.


• Good knowledge of Unix, Linux and Windows systems.


• Strong SQL skills, including query writing, troubleshooting and data analysis.


• Basic scripting capability, ideally Python.


• Knowledge of web application servers and portals.


• Strong understanding of production, change and release management processes.


• Experience supporting complex functionality and end-to-end application architectures.


• Excellent analytical and problem-solving skills.


• Strong stakeholder management and communication skills, with the ability to engage effectively from junior through to senior level.


• Self-motivated and able to work independently within a fast-paced, complex environment.


• Experience contributing to or managing projects and delivering within time, quality and budget constraints.

Key Skills

eRates | Rates | Repo | Front Office | Application Support | Production Support | Trading Applications | SQL | Unix/Linux | Python | Incident & Problem Management | Change & Release Management | Stakeholder Management