Front Office Team Member

ibis, ibis Styles, ibis budget; Wembley; On-site; GBP 18,000 - 23,000; Full time

Job summary

A leading hospitality brand is seeking a passionate Front Office Team Member to create memorable experiences for guests at their Wembley location. This role involves welcoming guests, assisting with inquiries, and providing high-quality service in a dynamic environment. Join a friendly team and help deliver exceptional hospitality.

Qualifications

• Fluency in English is essential.
• Positive attitude and passion for people.
• Ability to create memorable customer experiences.

Responsibilities

• Welcome guests and provide professional service.
• Assist guests with hotel facilities and special requests.
• Handle guest concerns promptly, ensuring satisfaction.

Skills

Service focused personality

Job description

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Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Do you have a passion for people? Do you enjoy meeting new faces every day? If this is the case… Then we want YOU to join our Front Office team! :)

Ibis London Wembley is looking for positive team member to support the reception team and create memorable experiences for our guests.

What will you do?

If You Think Talking To People Is An Art, And If You Enjoy When No Day Is The Same… Then This Is What You Could Expect To Do

• Welcome the guests and consistently offer professional, friendly and engaging service.
• Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Review arrivals, ensure that special requests are met and service is anticipatory.
• Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions.
• Assist in growing ALL program membership.
  
  

Qualifications

Your experience and skills include:

Service focused personality is essential

Additional Information

A Little More Information

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

By joining us as a Front Office Manager, you will become part of a friendly team of 30 talents. Our hotel offers 210 Ibis rooms, and a bar-restaurant.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

This is a full-time position (39 hours per week), with a rotating schedule from Monday to Sunday and two days off per week. The hourly rate is £13.88.

Only candidates with the legal right to work full-time in the UK will be considered.

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the Ibis London Wembley you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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