Front Office Team Member

Accor Hotels; London; On-site; GBP 20,000 - 26,000; Full time

Job summary

Accor Hotels is seeking a Front Office Team Member at our Ipswich property. This role focuses on providing exemplary customer service, managing check-in/out processes, and ensuring guest satisfaction. Ideal candidates have strong communication skills and prior hospitality experience.

Qualifications

• Proven customer service experience, preferably in hospitality.
• Fluency in English with excellent verbal/written skills.
• Strong multitasking abilities and detailed oriented.

Responsibilities

• Manage check-in and check-out efficiently.
• Respond to guest inquiries and requests courteously.
• Promote hotel facilities and manage payments.

Skills

Customer Service

Communication

Time Management

Problem-solving

Tools

OPERA

Job description

Company Description

The Fairview Hotel Collection represents a diverse range of accommodations across the UK, offering tailored experiences for both leisure and business travelers. This collection includes popular brands like Novotel, Mercure, Ibis, and Holiday Inn, situated in key locations. Each property combines comfort, modern amenities, and excellent service, catering to various needs, from family getaways to corporate events.

Fairview’s hotels are designed to provide memorable stays. Many of the properties feature on-site dining, meeting facilities, and recreational spaces, making them ideal for short breaks or extended visits.

Job Description

Join our dynamic team as a Front Office Team Member at our prestigious hotel in Ipswich, United Kingdom! We're looking for an enthusiastic and customer-focused individual to be the face of our organization, ensuring exceptional guest experiences from check-in to check-out.

• Extend a warm, friendly welcome to all guests, embodying our commitment to hospitality excellence
• Manage the check-in and check-out processes efficiently, ensuring accuracy and attention to detail
• Respond promptly and courteously to guest inquiries and requests throughout their stay
• Handle phone calls professionally, providing information about hotel services and local attractions
• Accurately process payments and maintain financial records
• Promote hotel facilities and services, maximizing sales opportunities through product knowledge and effective communication
• Collaborate with other departments to ensure seamless guest experiences
• Address and resolve guest concerns in a timely and empathetic manner
• Maintain an organized and tidy front desk area
• Adapt to changing priorities and manage multiple tasks in a fast-paced environment
• Ensure compliance with hotel policies and safety procedures

Qualifications

• Proven customer service experience, preferably in the hospitality industry
• Fluency in English with excellent verbal and written communication skills
• Prior experience with OPERA cloud property management system is highly desirable
• Strong multitasking abilities and efficient time management skills
• Detail-oriented with a keen eye for accuracy in financial transactions and record-keeping
• Proficiency in basic computer applications and ability to learn new software quickly
• Flexible attitude with willingness to work various shifts, including weekends and holidays
• Problem-solving skills with the ability to make decisions in a fast-paced environment
• Professional appearance and positive, enthusiastic attitude