Front Office Supervisor: Lead Guest Experience & Growth

Peoplebank; Tottenham; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hotel discounts across Axiom hotels

28 days holiday including bank hols

Retail & dining discounts

Employee assistance line

Wagestream access

Yearly stayover after 1 year

Career progression

Referral bonus £250

Free meals on shift

Length of service awards

Job summary

Radisson Blu Hotel, London Bloomsbury is recruiting a Front Office Supervisor to support the day-to-day reception operations and to supervise the department in the absence of the Front Office Manager. You will provide courteous and efficient service to all guests, greet them warmly, and uphold the highest standards of service in a fast-paced, team-driven environment.

The role offers a £30,000 per annum salary, full-time hours, and a range of staff benefits, with opportunities for training,

Qualifications

• Truly passionate about the Hospitality Industry.
• Previous experience as a receptionist or reception supervisor is required.
• Ability to understand guests’ needs to create exceptional service experiences.
• Outstanding customer service skills with the ability to anticipate guests’ needs.
• Strong leader capable of motivating others to follow procedures and standards.
• Excellent personal presentation.
• Ability to work independently with minimal supervision.
• Excellent communication skills, both verbal and written.
• Enthusiastic team player with a flexible approach.

Responsibilities

• Assist day-to-day running of the reception.
• Supervise the department in the absence of the manager.
• Provide courteous and efficient service to all guests and maintain high service standards.
• Greet guests warmly and act as ambassador for excellent service.
• Work in a busy, hardworking team environment and continually learn and develop.
• Ensure smooth handover and collaboration with other departments.

Skills

Hospitality passion

Reception supervision

Guest needs understanding

Customer service

Leadership

Personal presentation

Independent working

Communication skills

Team player

Job description

Radisson Blu Hotel, London Bloomsbury is recruiting a Front Office Supervisor to support the day-to-day reception operations and to supervise the department in the absence of the Front Office Manager. You will provide courteous and efficient service to all guests, greet them warmly, and uphold the highest standards of service in a fast-paced, team-driven environment.

The role offers a £30,000 per annum salary, full-time hours, and a range of staff benefits, with opportunities for training,