Front Office Supervisor

Aloft Liverpool; Liverpool; On-site; GBP 22,000 - 30,000; Full time

Job summary

Aloft Liverpool is seeking a Front Office Supervisor with experience in guest services. The suitable candidate will lead a team, manage front desk operations, and ensure a welcoming atmosphere for guests. Join a prestigious hotel within the Marriott franchise providing ample career growth opportunities.

Benefits

Discounted hotel room rates for you and your friends & family

An additional day's leave for your birthday

Course Sponsorship

Flexible working arrangements

Life Insurance

Free meals on duty saving you over £1000 per year

Qualifications

• People-person with front desk or guest services experience.
• Exceptional communication skills.
• Organised and detail-oriented.

Responsibilities

• Lead the front desk team ensuring guests feel welcome.
• Manage front desk operations during check-ins and check-outs.
• Coordinate with housekeeping and maintenance for guest needs.

Skills

Communication

Leadership

Problem-solving

Teamwork

Attention to detail

Job description

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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Aloft Liverpool is part of the prestigious Aloft brand,
which is a member of the renowned Marriott franchise. Marriott, as a global
leader in hospitality, boasts an exceptional reputation, offering significant
opportunities for career growth and professional development. Working within
Aloft Liverpool, you benefit from being part of both Marriott's expansive
network and RBH Management, creating ample room for career advancement across
the organization. Marriott’s global standing ensures a stable and supportive
work environment, making it a fantastic company to build a successful career in
hospitality.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR ATOUR HOTEL

What you'll be doing..

• Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.
• Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease.
• Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere.
• Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.
• Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met.
• Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised.
• Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll.
• Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.

WHAT WE NEED FROM YOU

• A people-person with front desk or guest services experience, and ideally some leadership skills under their belt.
• Exceptional communication skills and a natural problem-solver, ready to step in when things get busy.
• Organised and detail-oriented, especially when handling guest reservations and billing accuracy.
• Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
• Ready to make quick, confident decisions that keep things running smoothly.
• High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.