Front Office Supervisor

JIM - Jobs In Manchester; Manchester; On-site; GBP 27,000; Full time

Job summary

Join an award-winning team as a Front Office Supervisor at a leading hotel in Manchester. Offer outstanding guest experiences while managing front desk operations and team performance. Enjoy competitive salary, excellent benefits, and opportunities for personal development in a supportive environment.

Benefits

Free meals on duty

Discounted wellness facility membership

Team events

Career growth opportunities

Corporate Responsibility programmes

Team Member Travel Program

Pension with employer contribution

High street discounts

28 days holiday including bank holidays

Discounted dental and health cover

Qualifications

• Experience in hotel, leisure, and/or retail sector desired.
• Ability to prioritize and meet deadlines.
• Passion for exceptional Guest service.

Responsibilities

• Supervise Front Desk operations during assigned shifts.
• Ensure team knowledge of hotel products and services.
• Monitor standards and performance of Team Members.

Skills

Front Office experience

Commercial awareness

Supervisory skills

Inter-personal skills

Communication skills

Education

Supervisory/Management certificate/diploma or degree

Job description

Join to apply for the Front Office Supervisor role at JIM - Jobs In Manchester

1 day ago Be among the first 25 applicants

Join to apply for the Front Office Supervisor role at JIM - Jobs In Manchester

Job Description

Job Description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!– No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

• Yearly salary of £ £26,618.18
• Free and healthy meals when on duty
• Discounted Membership Rates to wellness facilities, featuring a pool, gym, sauna and steam room
• Team events and initiatives such as cinema visits or staff parties, team treats and wellness days
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Peoples pension with employers contribution
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Guest Experience Day after successfully passing probation
  
  

What will I be doing?

Responsibilities

As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
  
  

What are we looking for?

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree
  
  

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Online Media

Referrals increase your chances of interviewing at JIM - Jobs In Manchester by 2x

Get notified about new Front Office Supervisor jobs in Manchester, England, United Kingdom.

Manchester, England, United Kingdom 4 days ago

Manchester, England, United Kingdom 6 days ago

Oldham, England, United Kingdom 6 days ago

Front of House Duty Manager - Manchester Airport

Manchester, England, United Kingdom 5 days ago

Manchester, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 1 week ago

Housekeeping Duty Manager - YHA Ilam Hall

Manchester, England, United Kingdom 1 week ago

Manchester Area, United Kingdom 23 hours ago

Warrington, England, United Kingdom 3 weeks ago

Warrington, England, United Kingdom 1 week ago

Mellor, England, United Kingdom 2 weeks ago

Assistant Duty Manager - Colne Valley High School

Huddersfield, England, United Kingdom 3 hours ago

Bolton, England, United Kingdom 20 hours ago

Warrington, England, United Kingdom 4 days ago

Burnley, England, United Kingdom 1 week ago

Duty and Assessment Team Manager Central

Manchester Area, United Kingdom 6 days ago

Salford, England, United Kingdom 1 week ago

Altrincham, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.