Front Office Supervisor

RBH; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

RBH is seeking a Front Office Supervisor for Aloft Liverpool, part of the Marriott franchise. This role involves leading the front desk team, ensuring smooth operations, and delivering exceptional guest experiences in a dynamic environment. Candidates should have a flair for leadership and be able to adapt in fast-paced situations. A supportive workplace environment aids career development and growth in hospitality.

Benefits

Discounted hotel room rates for friends & family

Additional day's leave for your birthday

30% F&B discount at RBH hotels

Flexible working arrangements

Free meals on duty

Employee Assistance Programme

Social and wellness events

Qualifications

• Experience in front desk or guest services.
• Organized with a focus on accuracy in reservations and billing.
• High energy and capable of thriving in fast-paced environments.

Responsibilities

• Lead the front desk team to ensure guest satisfaction.
• Manage check-ins, check-outs, and guest inquiries efficiently.
• Train and support front desk agents to maintain high standards.

Skills

Exceptional communication skills

Leadership skills

Problem-solving

Detail-oriented

Team-focused

Adaptability

Job description

JOIN US

At RBH, we believe our people are our biggest assets and understand the value of putting them first. Our approach to diversity, health & wellbeing, sustainability, and individuality sets us apart from our competitors. We are proud to be rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always looking for new talent to join us on our journey.

OUR HOTEL

Aloft Liverpool is part of the prestigious Aloft brand, a member of the Marriott franchise. Marriott is a global leader in hospitality, offering significant opportunities for career growth and professional development. Working within Aloft Liverpool, you benefit from being part of both Marriott's expansive network and RBH Management, creating ample room for career advancement. Marriott’s global standing ensures a stable and supportive work environment, making it a fantastic place to build a successful career in hospitality.

Our Benefits

You will have access to a benefits package that truly works for our people:

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty, saving you over £1000 per year

And much more!

A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL

What you'll be doing:

• Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they arrive.
• Keep front desk operations flowing smoothly, managing check-ins, check-outs, and guest inquiries efficiently.
• Provide guidance, training, and support to front desk agents to ensure high standards and a positive environment.
• Handle guest requests and challenges confidently, turning interactions into positive experiences.
• Coordinate with housekeeping and maintenance to manage room availability and meet guest needs.
• Oversee reservations, check-ins, and billing to ensure accuracy and organisation.
• Assist with shift planning and scheduling to ensure the front desk is well-prepared.
• Maintain a welcoming and professional front desk area, setting the tone for a memorable guest experience.

What We Need From You:

• A people-person with front desk or guest services experience, and some leadership skills.
• Exceptional communication skills and a natural problem-solver, ready to handle busy situations.
• Organised and detail-oriented, especially with reservations and billing.
• Team-focused, creating a positive environment for colleagues and guests.
• Confident decision-making skills to keep operations running smoothly.
• High energy and adaptability to thrive in a fast-paced, guest-facing role.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and fostering an inclusive, people-first culture. If you require reasonable adjustments during our process, please contact us.