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Front Office Shift Leader

IBIS

London

On-site

GBP 30,000 - 32,000

Full time

4 days ago

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Job summary

Join IBIS London City Shoreditch as a Reception Shift Leader, ensuring guest satisfaction and leading reception efforts. Enjoy various perks including free stays at UK hotels and career growth opportunities within Accor's global network. Bring your service-focused personality and experience to a high-energy team.

Benefits

Free night stays at UK hotels

30% discount at Accor Restaurants

Complimentary meals on duty

Pension Scheme

Talent gym access

Additional holidays with service

Qualifications

Fluent in English.
Service-focused, with strong interpersonal skills.
Experience in leadership preferred.

Responsibilities

Lead and support the Reception Team.
Ensure high quality service and guest satisfaction.
Handle guest concerns effectively.

Skills

Service focused personality

Interpersonal abilities

Problem solving abilities

Education

Previous experience in a similar leadership role

Tools

FOLS/ OPERA

1 week ago Be among the first 25 applicants

Company Description

Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

Company Description

Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

Salary – £14.63/hour
Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
Pension Scheme
Talent gym access
Additional holidays with service
Delicious complimentary meals on duty prepared by our creative chefs
Career opportunities across a network of international brands
Support your wellbeing in your professional and personal lives
Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
Participate actively in initiatives to build a more inclusive and sustainable world
And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
And more: recommend a friend scheme; Employee Advisory Service

(all benefits subject to availability and T&C)

Job Description

As our next Reception Shift Leader, you…

Welcome the guests and provides support and leadership to all Reception Team Members.
Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.
Ensure department policies and procedures are well understood by all employees and observed in tasks performed. Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Ensure employees are informed daily about priorities to personalize service

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

A little more information:

Contract Type - Permanent

Shift - Full Time /169 hours

Start Date - As soon as possible

Location - Shoreditch, London

You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.

Our hotel offers 348 rooms, Restaurant & Bar.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

If you feel you are the right candidate for the role as our Reception Team Leader, please click ‘apply’ now! We’d love to hear from you!

One more thing…

By working at IBIS London City Shoreditch you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Qualifications

Work Experience

Service focused personality is essential
Previous experience in a similar leadership role is an asset
Prior experience working with FOLS/ OPERA or a related system at ACCOR / Hospitality.
Strong interpersonal and problem solving abilities and the ability to lead by example

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong

Information on the processing of personal data –

When you submit an application to IBIS London City Shoreditch, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

https://d1550xk4f2usak.cloudfront.net/wp-content/uploads/2023/03/01104624/Employee-Privacy-Policy-ENG-2022.pdf

Seniority level

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