Front Office Receptionist

Accor Hotels; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

Un hôtel de luxe à Londres recherche un Guest Service Agent pour offrir un service exceptionnel aux clients. Vous serez responsable de l'accueil des invités, de la gestion de leurs demandes et de la création d'une expérience mémorable. Ce rôle exige une passion pour le service à la clientèle et d'excellentes compétences en communication. Rejoignez une équipe dynamique et profitez de nombreux avantages, y compris des séjours gratuits et des opportunités de formation.

Benefits

Competitive compensation package

Free stays in the UK or Ireland (4 nights/year)

Employee Benefit Card

Sofitel Experience

Complimentary meals while on duty

Special rates in F&B, Rooms & Spa

Exceptional training and development opportunities

Global growth opportunities

Employee Assistance Program with 24/7 GP access

Social events and activities

Qualifications

• Expérience préalable dans un rôle similaire dans l'industrie hôtelière est préférée.
• Compétences interpersonnelles et de communication excellentes.
• Disponibilité pour travailler des heures flexibles, y compris les week-ends et les jours fériés.

Responsibilities

• Accueillir chaque nouvel invité avec soin et attention.
• Fournir des services de check-in/check-out personnalisés.
• Collaborer avec d'autres départements pour maintenir une communication fluide.

Skills

Interpersonal skills

Communication skills

Organisational skills

Attention to detail

Customer service

Fluency in English

Tools

Opera

Job description

Company Description

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Job Description

Welcoming each new and returning guest with personalised and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special.

Key Responsibilities:

• Go above and beyond to exceed guest expectations and ensure every stay is a cherished experience.
• Provide smooth and personalised check-in/check-out services while attentively managing guest preferences and requests.
• Collaborate with other departments to maintain seamless communication for flawless guest experiences.
• Answer calls and respond to emails efficiently and professionally.
• Process payments and maintain meticulous records of all financial transactions.
• Ensure the front desk and lobby areas are always well presented and welcoming.
• Handle guest information with the utmost care and maintain strict confidentiality standards.
• Embody the essence of our distinguished brand through impeccable conduct and a welcoming demeanour.

Qualifications

• Previous experience in a similar role within the hospitality industry is preferred.
• Excellent interpersonal and communication skills, with a friendly and approachable attitude.
• Strong organisational skills, with great attention to detail.
• Proficiency in Opera is highly desirable.
• A passion for delivering exceptional customer service.
• Fluent in English; additional language proficiency is a plus.
• Availability to work flexible hours, including weekends and holidays.
• Please note you must be entitled to work in the UK as this position is not eligible for sponsorship.

Additional Information

Discover a world of unparalleled perks tailored just for you:

• Competitive compensation package, including a departmental and annual bonus of £1,300.00 per year.
• Free stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary meals while on duty.
• Special rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be part of the largest hospitality group in Europe.
• Exceptional training and development opportunities through our apprenticeship program.
• Global growth opportunities.
• Employee Assistance Program with 24/7 GP access – Your well-being is our priority.
• Social events and activities.

Bring passion and dedication to excellence, and we will recognize your contribution with a variety of benefits, rewards, and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as part of a supportive and inclusive team.

Let your passion shine, visit careers.accor.com