Front Office Receptionist

Hastings Hotels; Larne; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join Hastings Hotels as a member of our Hotel Reception Team at Ballygally Castle Hotel. This role includes welcoming guests, managing check-ins/out, and assisting with inquiries to ensure an exceptional hospitality experience. We value our employees, offering training and development opportunities in a supportive environment, alongside competitive pay and benefits.

Benefits

Free staff meals

Employee discounts

Career progression opportunities

Qualifications

• Good command of English language.
• Must be computer literate.
• Professional appearance and excellent communication skills.

Responsibilities

• Meet and greet guests ensuring a professional check-in/check-out process.
• Handle guest accounts and billing procedures accurately.
• Maintain reception area cleanliness and security.

Skills

Hospitality

Education

GCSE in English and Mathematics

Job description

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Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the beautiful Ballygally Castle Hotel.

Under the inspiring leadership of our Front Office Manager, Kathryn Glass, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.

Hours will vary, but typical shift patterns include 7am to 3pm and 3pm to 11pm.

The rate of pay for this casual position ranges from £9 to £12.25 per hour depending on your age.

We offer a range of benefits including free staff meals, employee discounts, and opportunities for career progression and development. Further details about our employee benefits can be found here.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer.

About The Role

To meet and greet guests upon their arrival at the hotel ensuring an efficient, professional and friendly check-in/check-out process.

To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.

To be aware of all hotel services and be proactive in the sale of these to guests.

To check in guests on arrival and check them out at the end of their stay, ensuring that the correct procedures are followed for receiving payment.

To be responsible for accurate and efficient accounts and guest billing processes.

To balance bank, cash, foreign currency and all transactions at the end of your shift.

To answer telephone calls from guests and external callers in a warm, friendly, and professional manner.

To assist guests with any reasonable request for hotel services

To respond to complaints and find the appropriate solution or escalate to the management team as required.

To ensure that the reception area is maintained in a clean and tidy manner in accordance with departmental standards.

To report any technical or maintenance issues.

To ensure the security of reception and storage areas is maintained.

To comply with all health, safety, hygiene and licensing policies and procedures.

To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with dignity and respect.

Any other duties as required by Management.

About You

We would love you to have previous hotel reception experience, but this is not essential as our Reception Team will provide you with full training.

Skills Needed

Hospitality

Job Description

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the beautiful Ballygally Castle Hotel.

Under the inspiring leadership of our Front Office Manager, Kathryn Glass, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.

Hours will vary, but typical shift patterns include 7am to 3pm and 3pm to 11pm.

The rate of pay for this casual position ranges from £9 to £12.25 per hour depending on your age.

We offer a range of benefits including free staff meals, employee discounts, and opportunities for career progression and development. Further details about our employee benefits can be found here.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer.

About The Role

To meet and greet guests upon their arrival at the hotel ensuring an efficient, professional and friendly check-in/check-out process.

• To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.

• To be aware of all hotel services and be proactive in the sale of these to guests.

• To check in guests on arrival and check them out at the end of their stay, ensuring that the correct procedures are followed for receiving payment.

• To be responsible for accurate and efficient accounts and guest billing processes.

• To balance bank, cash, foreign currency and all transactions at the end of your shift.

• To answer telephone calls from guests and external callers in a warm, friendly, and professional manner.

• To assist guests with any reasonable request for hotel services

• To respond to complaints and find the appropriate solution or escalate to the management team as required.

• To ensure that the reception area is maintained in a clean and tidy manner in accordance with departmental standards.

• To report any technical or maintenance issues.

• To ensure the security of reception and storage areas is maintained.

• To comply with all health, safety, hygiene and licensing policies and procedures.

• To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with dignity and respect.

• Any other duties as required by Management.

About You

We would love you to have previous hotel reception experience, but this is not essential as our Reception Team will provide you with full training.

Skills Needed

Hospitality

About The Company

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

Company Culture

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Desired Criteria

• Previous administrative or receptionist experience; gained ideally in a hotel or customer-facing role
• Educated to GCSE level or the equivalent with Grades A-C in English and Mathematics

Required Criteria

• Good Command of English Language
• Right to Work in the United Kingdom
• Must be computer literate and have excellent communication skills
• Must have a professional appearance

Closing DateSunday 29th June, 2025