Front Office Porter

The Fife Arms; Braemar; On-site; GBP 20,000 - 28,000; Full time

Job summary

An established industry player in the hospitality sector seeks an enthusiastic Front Office Porter to join their team. This entry-level position offers a fantastic opportunity for individuals eager to learn and grow within a luxury environment. You will provide exceptional guest service, assist with luggage, and ensure the safety and satisfaction of guests during their stay. The role promises valuable training and career development opportunities in a stunning location known for its rich heritage and commitment to excellence. Join a team that values passion and dedication, and be part of creating memorable experiences for guests.

Benefits

30 days holiday per year

Free annual guest experience

Enhanced pension scheme

Free food and drinks on shift

Discounts across Artfarm properties

Sports and social events

Life assurance and health benefits

Employee assistance program

Career development opportunities

Qualifications

• Strong work ethic and passion for hospitality.
• Excellent customer service skills and willingness to learn.

Responsibilities

• Provide exceptional guest service from check-in to check-out.
• Assist guests with luggage and ensure smooth transitions.
• Maintain guest safety through regular walkabouts and safety checks.

Skills

Customer Service

Communication Skills

Organization

Emotional Intelligence

Ability to Work Under Pressure

Education

No formal education required

Job description

Job Title: Front Office Porter

Located in Braemar, Scotland, The Fife Arms Hotel, recently awarded 2 Michelin Keys and rated number 1 by Condé Nast Readers’ Choice, is seeking a Front Office Porter.

Responsibilities:

• Providing exceptional guest service from check-in to check-out.
• Assisting guests with luggage and ensuring smooth transitions.
• Transporting luggage safely to guest rooms or designated areas.
• Maintaining guest safety through regular walkabouts and safety checks.
• Being present at the front desk and completing the Porter checklist.
• Efficiently fulfilling guest requests.
• Keeping public areas clean and aesthetically pleasing.

No experience? No problem. We seek individuals with a strong work ethic, passion for hospitality, and excellent customer service skills. Training will be provided.

Ideal Candidate:

• Enthusiastic and eager to learn.
• Good communication, organization, and emotional intelligence.
• Ability to work under pressure.
• Passionate about delivering exceptional experiences.
• Willing to meet the high standards of a luxury establishment.
• Legal right to work in the UK.

What We Offer:

• 30 days holiday per year (pro-rata).
• Free annual guest experience for you and a guest.
• Enhanced pension scheme.
• Free food and drinks on shift.
• Discounts across Artfarm properties worldwide.
• Sports and social events.
• Life assurance and health benefits.
• Employee assistance program.
• Career development opportunities.

About Artfarm & The Fife Arms Hotel:

Artfarm, founded by Iwan and Manuela Wirth, is a unique independent hospitality company known for its distinctive sites including The Fife Arms. Located in Braemar, the hotel features 46 rooms, a spa, and various dining options, all celebrating local ingredients and art.

Join us!

Position Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality