Front Office Part Time Receptionist 24Hrs

Leonardo Hotels; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Room discounts

Vouchers recognition

Thank You Week

Training & progression

Job summary

Leonardo Hotels in Manchester is seeking a warm, friendly Receptionist to be the first point of contact for guests, handling check-in/out and delivering 5-star service.

You will work with a vibrant front office team, go the extra mile with local recommendations, support colleagues, and uphold our standards of respect and inclusion.

This role offers training, progression opportunities, and employee discounts across Leonardo properties in the UK and Europe.

Qualifications

• Be passionate to make a difference.
• Be courteous to guests and colleagues at all times.
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city.
• Have top-notch organisational skills.
• Be dependable, and a reassuring influence for guests.

Responsibilities

• Be the face of the hotel and handle guest check-in and check-out with a warm, five-star service mindset.
• Support smooth front office operations and collaborate with other departments.
• Provide local recommendations and guidance to guests for a great stay.
• Maintain organisation and professionalism in a fast-paced environment.

Skills

Guest service

Organisation

Communication

Local knowledge

Friendliness

Job description

The Receptionist will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Receptionist you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! Working as part of a vibrant team, you'll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you'll be offering guests the real 5-star treatment at our hotel!

If you're our ideal Receptionist, you will:

• Be passionate to make a difference and eager to bring new ideas to the table
• Be courteous to guests and colleagues at all times
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Have top-notch organisational skills
• Be dependable, and a reassuring influence for guests

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you're part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!