Front Office Nights Manager

InterContinental Hotels Group; Greater London; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Free meal on shift

Guaranteed hours

Worldwide hotel discounts

Employee perks portal discounts

Wellbeing support program

Job summary

Canary Riverside Plaza London, Vignette Collection by IHG is seeking a Front Office Nights Manager to inspire and lead. The property sits on Canary Wharf with 142 luxurious guestrooms, delivering authentic service and meaningful guest experiences.

You will oversee night operations, lead a talented team, and manage guest needs and loyalty initiatives in a luxury setting. Join a culture of individuality and development; IHG benefits include family-style perks, training, and global opportunities

Qualifications

• Front Office Nights duty management and team leadership experience for 2+ years in a property of similar size & standard.
• Experience dealing with complex service recoveries and guest complaints to ensure positive outcomes.
• Proven track record with loyalty schemes and enrolments.
• Good understanding of systems to drive results; experience with Opera would be a plus.

Responsibilities

• Completing the Night Audit and closing outlets, managing end of night cash counts and discrepancies.
• Ensuring late arrivals are welcomed and guests' needs are attended throughout the night.
• Communicating with front office and hotel team to ensure guest and team safety during the night.
• Ensuring all team members are trained and confident in their roles; lead and motivate the team.
• Managing the shift, handling complex guest requests or complaints and ensuring tasks are completed.

Skills

Team leadership

Guest service

Loyalty program knowledge

Decision making

Conflict resolution

Tools

Opera PMS

Job description

Canary Riverside Plaza London, Vignette Collection is on the lookout for a dynamic Front Office Nights Manager to inspire and lead!

Join the excitement and become part of the team at Canary Riverside Plaza London, Vignette Collection by IHG - a landmark addition to the capital’s luxury lifestyle scene.

Now proudly operating as Canary Riverside Plaza London, Vignette Collection, and part of IHG Hotels & Resorts' luxury and lifestyle portfolio, the hotel marks the brand's first property in London. Set in the heart of Canary Wharf with stunning views across the River Thames and London skyline, the hotel features 142 luxurious guestrooms and suites, stylish dining spaces, meeting and events facilities, and access to a luxury health club, spa and pool. Combining luxury hospitality with authentic, experiential and considerate travel, the hotel celebrates individuality, locality and meaningful guest experiences in one of London's most dynamic destinations.

As a Front Office Nights Manager, your day-to-day will be driven by our Guests needs, however you can expect to cover the following duties and responsibilities (not all encompassing) …

• Completing the Night Audit and closing of our outlets, managing the end of night cash count, and highlighting any discrepancies
• Ensuring any late arrivals are met with a genuine welcome and that their needs are attended throughout the night
• Communicating internally within the front office and externally, both with the wider hotel team and immediate locale, to ensure the safety of our guests and team members throughout the night (completing relevant safety checks as required)
• Ensuring all Team Members have completed relevant training and are confident with all aspects of their role – you will be someone who enjoys to lead and motivate your team!
• Managing the shift you are working, dealing with complex guest requests or complaints and making sure all tasks within the Team have been completed

We are searching for someone who is passionate about people, thrives on delivering authentic service and takes pride in creating thoughtful guest experiences. In addition to this, we are looking for someone who has….

• Front Office Nights duty management and team leadership experience for 2+ years in a property of similar size & standard
• Depth of experience dealing with complex service recoveries, you will be someone who is confident to make decisions regarding guest complaints to ensure a positive outcome for the guest and leading our team by example
• Proven track record with success at working with loyalty schemes and enrolments
• Good understanding of systems to support driving results, experience working with opera would be a plus

Joining our team means becoming part of a luxury lifestyle brand that values individuality, authentic connections and meaningful guest experiences. In return, we offer a wide range of benefits and opportunities designed to support your wellbeing, development and career grow such as…

• Financial security – A competitive salary, guaranteed hours, a free meal on shift, paid holidays!
• Growth and development – extensive training, opportunities for career progression across the world. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
• Colleague perks- worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing–employee assistance programme available 24/7 and much more!

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.