Front Office Manager

Malmaison & Hotel du Vin; Reading; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Staff room rates

50% off best available rate

35% dining discount

Wagestream pay access

Complimentary stays on anniversaries

Wellness & campaign days

Employee assistance programme

Job summary

Malmaison & Hotel du Vin is seeking a Front Office Manager to lead the Reception and Nights teams, ensuring an outstanding guest experience from check-in to departure. You will shape the tone of each guest visit and uphold service standards across all interactions.

With a focus on development, this role offers opportunities for internal progression within Malmaison, backed by a supportive culture and ongoing training to foster leadership capabilities.

Qualifications

• Experience in leading front office teams and delivering guest service excellence.
• Ability to perform audits and checks and maintain high standards.

Responsibilities

• Lead the Reception and Nights teams to deliver exceptional guest experiences.
• Ensure all internal audits and checks are completed from pre check-in to departure.
• Drive guest satisfaction and support internal development and progression within Malmaison.

Job description

Job Description

Rate of Pay / Hours: £35,000 / 45 hours

Type of Contract: Pemanent position

Be the face of our hotel, g et paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.

Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of? We love Food, Wine and Cocktails - almost as much as you do!

As Front Office Manager you and your team are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave. You will be managing the Reception and Nights teams ensuring that all internal audits and checks are completed whilst exceeding the guests expectations pre check in through to departure.

We create memories that the guest will never forget. This could be the next step for you into a Senior HOD position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards .

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work withWagestreamgiving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We also offercomplimentary stayson your 1st, 3rdand 5thanniversary with Dinner, Bed & Breakfast
• We are a proud sponsor ofThe Brain Charity,helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Plus on completing your probationary period you will be provided with:

• Private Medical Healthcare
• Bonus Plan based on clear and transparent KPI’s
• Critical Illness cover
• Life Assurance

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

• Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.