Front Office Manager

Aimbridge; Manchester; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Front Office Manager in Manchester. The ideal candidate will lead the Front Office team, ensuring an exceptional guest experience while managing operations effectively. With a focus on leadership and organizational skills, this role offers a chance to grow in a vibrant and supportive environment.

Benefits

Industry-leading training and leadership development opportunities

Hotel discounts portfolio wide

Wagestream - up to 40% pay as earned

24/7 employee assistance programme

Staff meals on duty

Qualifications

• Experience in hotel front office management or similar.
• Understanding of reservations, check-in/check-out procedures.
• Ability to manage and motivate staff effectively.

Responsibilities

• Lead Front Office operations and ensure guest satisfaction.
• Manage recruitment and provide regular feedback to the team.
• Handle customer complaints professionally.

Skills

Leadership

Communication

Interpersonal Skills

Organizational Skills

Customer Service

Tools

Opera Cloud

Property Management Systems (PMS)

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Staff meals on duty

A day in the life of…

As Front Office Manager you will lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams.

You will also oversee all recruitment and continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basis

What do we need from you?

• You’ll have prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service.
• As the front office manager, you should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
• Strong leadership and organisational skills to effectively recruit manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.
• We’re looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You’ll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data. Experience using Opera Cloud, NOR1, Fourth and RiskProof is beneficiary.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.